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Poznawanie i rozumienie klientów

Sales Manager

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  • Bangalur, Indie
  • Sprzedaż i handel

Opis stanowiska pracy

  • Identyfikator oferty: 344085

  • Data publikacji: 15/05/2026

    • Who you are

    You are passionate about understanding customer behaviour and creating seamless shopping experiences across all customer touchpoints. You have a strong commercial mindset, enjoy working in a fast-paced and agile environment, and know how to turn strategy into action that drives sales growth.
    You are an inspiring leader who builds strong relationships, collaborates across functions, and empowers teams to perform at their best. You thrive in multichannel retail environments and are motivated by improving customer experience, optimizing sales performance, and delivering measurable business results.
    To succeed in this role, you bring:
    • Minimum 10 years of experience in Sales, Customer Experience, Retail Operations, Commercial Planning, or related fields
    • Strong experience in strategic business planning and multichannel retail
    • Proven leadership experience in leading and developing teams
    • Strong understanding of customer behaviour, commercial activation, and sales optimization
    • Experience working with digital sales channels and improving online conversion
    • Ability to influence stakeholders and collaborate across multiple business functions
    • Excellent communication, coaching, and relationship-building skills
    • Passion for IKEA values, culture, and creating a better everyday life for the many people
    Preferred:
    • Experience working within the IKEA brand or similar large-scale retail organizations

    Your responsibilities

    As a Sales Manager, you will support markets in driving extraordinary growth by improving sales performance, customer experience, pricing, and commercial optimization across all channels.
    You will:
    • Support markets in driving sales growth across online and offline customer touchpoints
    • Translate business strategies into actionable selling activities and customer experience improvements
    • Lead commercial planning and sales steering activities aligned with overall business goals
    • Identify opportunities to improve the customer buying journey using customer insights, market trends, and competitor analysis
    • Develop and manage the commercial activity calendar to support sales targets
    • Drive optimization initiatives to improve online conversion and customer engagement throughout the sales funnel
    • Support markets with tools, guidance, and best practices related to sales optimization, pricing, customer finance, and customer care
    • Work closely with cross-functional teams to align commercial priorities with supply chain capabilities
    • Act as a Business Expert within agile digital teams by providing market insights and customer feedback for digital product development
    • Lead, coach, and develop a team of sales and pricing specialists and leaders
    • Build a collaborative, inclusive, and empowering team culture aligned with IKEA values

    Leadership Expectations
    At IKEA, leadership is everyone’s responsibility. In this role, you are expected to:
    • Build strong relationships across teams and functions
    • Collaborate and co-create with stakeholders
    • Inspire and empower co-workers
    • Lead with IKEA values and culture
    • Create customer value in every decision

    Together as a team

    We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

    Studies show that members of underrepresented communities don't apply for jobs unless they're 100% "qualified". If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.

    From: "Why Women Don't Apply for Jobs Unless They're 100% Qualified" by Tara Sophia Mohr, August 2014"








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