Service Operations Specialist (temporal 3 meses)

IKEA's vision is to create a better everyday life for the majority of people. We do this by offering a wide range of well-designed, functional home products at such low prices that as many people as possible have access to them.

We are determined to bring a little bit of Sweden to Mexico.

Purpose of the job:

• Responsible to secure the service execution is done at the right time, with right quality and to the lowest possible cost.
• Monitoring the daily operations of the vendors.
• Perform manual tracking numbers on the vendor system to be able to process the services until the vendor is fully integrated into our system.
• Support the stores and other business units to meet the client requirements related to the IKEA services offer.

Responsibilities of the job:

• Run daily reports for internal or external use.
• Answer to client requests with a sense of urgency.
• Oversee all field operations when needed.
• Daily follow up with vendors of service orders (parcel, truck, assembly, returns, additional services, B2B, time slots) to ensure the fulfilment of the services.
• Daily follow up on special orders and work closely with internal areas of B2B and planning hub to ensure the proper fulfilment of the services.
• Optimise processes to ensure continuous improvements on the services.
• Schedule monthly meetings with TSP to provide feedback.
• Work closely with the IKEA store CR team, MCDC Outbound team and Customer Contact Centre to provide solutions and promote a work team environment focus on customer experience.

Motivation:

• The IKEA values truly reflect personal values.
• A desire to contribute to a positive shopping experience for our customers by organizing the services in such a way that the right quality and/or quantity is delivered at the right time.
• Must have initiative to solve problems and propose improvements on the everyday work.
• Passion for logistics and working in a fast paced, constantly changing retail environment.
• Strong verbal and written communication skills.

Knowledge:

• Advanced MS Excel software knowledge.
• Good analytical and follow up skills.
• Ability to understand, process and summarize large amounts of data in a simple way.
• Relevant experience in transportation and Services sourcing and operations.
• General knowledge of supply chains and logistics demands and processes.
• Experience dealing with external business partners.
• Previous involvement in warehousing a plus.
• Ability to work independently and in a team environment.
• Know, understand, and integrate the eight IKEA Key Values in my interaction with the store and service office teams as well as other stakeholders.

Capabilities:

• Leading
• Focus in costumer
• Interacting and presenting
• Analysing and interpreting
• Negotiating 
• Improving

“At IKEA we do not discriminate on the basis of race, ethnicity, nationality, religion, sex, sexual orientation, gender identity, physical ability, age or position.”

This position is based in Mexico City (Oceanía) and offers a rare opportunity to be part of the establishment of IKEA in a whole new market. You will get a chance to push boundaries and influence the direction of IKEA in Mexico. All as part of a caring and open culture where we live our values, work hard, have fun and operate with a long-term perspective.

Because here opportunities arise and growth follows.

If you are interested to be part of our team please apply here!

https://www.ikea.com/mx/es/