Kitchen Specialist

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Selling

• I provide customers with well-designed, relevant complete kitchen solutions for the whole home by empathetically listening and understanding their living situations and life at home needs
• I assist customers to plan their kitchens, based on their floorplans, site measurements and specific needs, using relevant IKEA tools.
• I know and understand the customers’ life at home needs, home furnishing trends and I use this knowledge to provide the best solutions for customers
• I maximize furniture and accessories sales by offering complete and coordinated kitchen solutions.
• I ensure that sales and profitability is secured through sales steering and range efficiency to maximize growth.
• I contribute towards improving the customer experience in the store and maintain a high level of service standard with a “First time right” mindset.
• I actively approach customers when I recognize that they need more assistance whilst shopping. 
• I explain and demonstrate the IKEA kitchen features and system and guide the customer through the kitchen planning/buying process, using my knowledge of IKEA’s services, such as delivery, assembly, installation, financial schemes.
• I provide sales quotations and complete sales orders for customers.

Buying Process

• I work closely with the service provider teams to ensure smooth delivery and installation of IKEA kitchens.
• I coordinate with appliance and worktop providers to ensure timely delivery for installation.
• I assist the customer in the end-to-end experience, and ensure that they enjoy an excellent shopping experience at IKEA.
•  I support a customer-friendly and efficient execution of the payments (including remote payments), exchange & returns processes.
• I provide support for Customer Relations/IHI to resolve kitchen recovery cases and installation issues.

Retail Foundation & Sales Steering

• I ensure that my work area is in excellent shape as new, and that a high level of merchandising basics is always in place.
• I ensure balanced operational excellence in daily operations to enhance the easy buying experience in line with Commercial Review requirements
• I work proactively to maintain the safety and security of my work area for customers and coworkers. I am conscious of safety at all times in our store.
• I work actively with range changes, commercial activities and department changes.
• I ensure that my coworkers in my department are properly trained and equipped with relevant skills to assist customers to plan an IKEA kitchen
• I take responsibility to achieve the goals set for my area of responsibility.
• Ambassador for kitchen training/kitchen planning tool

Other specific knowledge

• Understand the relation between sales & stock forecast for my department & work towards achieving business goals through continuous evaluation and follow-up. 
• Taking an active interest in local kitchen competition, have a competitor price overview which helps me promote products in ways that best show our competitive advantage to my customers. (Applicable where the market focus is on the Range kitchen specialist) 
• Able to analyze sales information, product information, and customer insights and help shape these into a better customer experience, operational performance, and co-worker competence/confidence to sell our products and services. (Applicable where the market focus on the Range kitchen specialist)
• To share knowledge in ways those co-workers in different parts of the business can easily understand and adapt. Facilitating training sessions as required. (Applicable where the market focus is on the Range kitchen specialist)
• To support all selling channels with Kitchen Services knowledge and sales information and help customers in these channels to find the right services. (Applicable where the market focus is on the Service kitchen specialist)
• To collaborate with projects, IKEA Business and other selling initiatives to anchor specialist Kitchen knowledge in service products and product performance. (Applicable where the market focus is on the Service kitchen specialist)
• Compile related kitchen tracking, installation & booking tool report analysis by monthly basic. (Applicable where the market focus is on the Service kitchen specialist)
• Working with cross-functional support teams (customer relations & service providers) to ensure a consistent and high-quality level of support. (Applicable where the market focus is on the Quality Assurance kitchen specialist)
• Identify and provide learning needs for co-workers to ensure continuous learning and development on quality assurance. (Applicable where the market focus is on the Quality Assurance kitchen specialist)

Motivation

• Passion for selling IKEA Kitchens and complementary range.
• Willingness to share knowledge and help improve ways of working.
• Passion for exceeding customer shopping experience expectations.
• Passion for sales/selling both IKEA products and services
• A really curious nature to learn and understand more of IKEA kitchen business.

Knowledge

• How to optimize the customer shopping experience using my IKEA Kitchens and general IKEA  retailing knowledge, local market needs & range of presentation solutions that connect them.
• How to analyse sales information, product information, and customer insights and help shape these into a better customer experience, operational performance, and co-worker competence/confidence to sell our products and services.
• Understand IKEA Retail Methods and Concepts and apply these to my everyday actions – ensuring we have a strong retail foundation in place.
• Which is my top selling and strategic articles (4 Aces & 1 King) are well-planned in good locations, with good solutions, and have clear communication plans to support mechanical sales.
• How to use my retail understanding & range knowledge to secure that my department supports 
  working with range changes, and commercial activities and contributes to growing sustained  profitability.
• How to plan inspiring & commercial kitchens according to the natural workflow with the practical 
  placement of key functions (storage, cooking, workspace, waste handling & washing up).
• Basic electrical & plumbing knowledge to advise after or before the kitchen planning.
• Basic Interior kitchen designing knowledge to discuss all aspects of creating, remodeling, or updating the kitchen areas in a safe and functional way.
• Developing training processes for everyone who handles or interacts with the product

Capabilities

• Ability to work & communicate across many different aspects of the IKEA organisation with your 
  audience in mind and also collaborate with different functions that require your expertise.
• Ability to share knowledge in ways that co-workers in different parts of the business can easily 
  understand and adopt. Facilitating training sessions as required.
• Ability to prioritise and organise work and the work of others in order to make the most efficient use of time available.
• Ability to present yourself well in lengthy customer interactions paying attention to detail, listening attentively to customer needs and being flexible in your approach to provide inspiring solutions.
• Experience of setting action plans, as well as setting and following up on goals.
• Ability to identify/solve problems, critically evaluate plans and suggest solutions.
• Ability to make considered decisions with customer requirements & your expertise in mind. 
• Good analytical skills 
• Capable of working with different computer software systems and generally computer literate.
• Patiently listen to, understand, and solve complex technical customer issues

“At IKEA we do not discriminate on the basis of race, ethnicity, nationality, religion, sex, sexual orientation, gender identity, physical ability, age or position.”

This position is based in Mexico City (Oceanía) and offers a rare opportunity to be part of the establishment of IKEA in a whole new market. You will get a chance to push boundaries and influence the direction of IKEA in Mexico. All as part of a caring and open culture where we live our values, work hard, have fun and operate with a long-term perspective.

Because here opportunities arise and growth follows.

If you are interested to be part of our team please apply here!

There is a preferred candidate for this position.

https://www.ikea.com/mx/es