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運営、統括、リーダーシップ

VAPS Market Business Navigation & Operations Manager - IKEA Queensland

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  • Slacks Creek, Queensland, Australia
  • リーダーシップ & マネジメント

職務記述書

  • 求人ID: 371731

  • 掲載日: 09/10/2026

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:

    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
    • Bonus programme (where eligible)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional Information:
    • This role is Permanent, Full-time, 76 hours per fortnight.
    • This role works across IKEA Logan and North Lakes in Queensland, with time split equally between both stores. Operating in a VAPS environment with shared market leadership, the role connects business results to daily operations across both units.
    • As our store operates 7 days a week, you are expected to work a rotating roster with a mix of day and evening shifts, including every other weekend, working both Saturday and Sunday.
    • As part of the recruitment process this role requires a pre-employment check for final candidates.
    • Applications close Tuesday 10 November 2026.

    About this work area

    As Business Navigation & Operations Manager for the Queensland market, your responsibilities will include, but are not limited to:
    • Operate as a market leader in a VAPS environment, supporting shared market leadership across the Logan and North Lakes stores and taking responsibility for the performance and development of both stores.
    • Lead the market business and financial planning process in close partnership with the Market Manager and Market Management team, securing alignment between financial priorities, commercial direction and in-store reality.
    • Drive budgeting, forecasting, follow-up and scenario planning, maintaining a full end-to-end understanding the Profit & Loss of both stores and the operational drivers behind business performance.
    • Actively contribute as a key member of the Market Management team, supporting strategic direction and long-term growth.
    • Identify commercial opportunities in collaboration with the Commercial Team and relevant functions, promoting strong business case, ROI and cost-conscious thinking.
    • Optimise market performance through close-the-gap analysis, benchmark KPIs and implementation of best practice, connecting business results to daily operations and what is happening on the shop floor.
    • Provide relevant, user-friendly business information, building financial and performance competence across the organisation to support strong decision-making, and enable managers to turn insight into practical, sustainable action.
    • Act as a trusted financial business partner and business navigator, influencing managers and specialists across Sales, CFF, Customer Relations, Com&In, IKEA Food, P&C, Recovery, Staff Planning, IT, and Risk & Compliance.
    • Secure succession through talent identification and develop and empower leaders and teams through sharing your business expertise.
    • Provide leadership and governance across Business Risk & Compliance, Product Quality & Recovery, and IT Support, ensuring robust compliance, quality standards, operational continuity, and effective IT support at store level.



    As Business Navigation & Operations Manager you are:
    • A senior business leader with extensive experience in Business Navigation and Operations, ideally within a complex, high-volume retail environment and ideally holding a degree in Business/Finance/Economics or a related field.
    • Highly skilled in financial steering, P&L management, budgeting and forecasting, with the ability to translate strategy into action.
    • Passionate about growing the business through strategic and operational development.
    • An experienced leader who can drive the business plan agenda and steer the business towards sustainable growth and profitability.
    • Someone who thrives in a fast-paced environment, remains curious and adaptable, thinks outside the box and is energised by navigating complexity and change.
    • Commercially minded, analytical and people oriented, with a strong whole-store perspective and the ability to connect business results to customer experience and operational performance.
    • Driven and naturally curious, able to identify and analyse opportunities in a cost-conscious way.
    • Strong at building trusted relationships with stakeholders and influencing decisions that positively impact the business plan, commercial direction and customer experience.
    • Values-led, people-focused and motivated by creating better everyday life at home, while leading through others.

    We need people like you!

    At IKEA, work is so much more than a job. Come join us!
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