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Ikea member of staff helping customers use touch screen
Ügyfelek megismerése és megértése

Customer Journey Team Leader

Jelenetkezés az állásra
  • Changsha - Yuelu District, Hunan, China
  • Marketing és kommunikáció

Munkakör leírás

  • Állás azonosítója: 23267CN

  • Publikálás dátuma: 30/09/2026

    • WHAT YOU'LL NEED TO HAVE

    • University degree or related experience
    • Minimum 5 years of related experience
    • Minimum 5 years of managerial experience

    YOUR RESPONSIBILITIES

    • Lead the team to identify improvement opportunities and develop plans to create a comfortable, convenient and inspiring environment through optimizing online and offline customer experience touch points.
    • Manage and improve self-owned services and facilities such as the customer service desk, LIVAT Junior, self-service facilities providing a high-quality customer service. Collaborate with FM team to secure facilities like toilets, family rooms and rest rooms in good status.
    • Manage and train customer service team members to improve the team's service capabilities and overall customer service level, and customer complaints handling competence.
    • Collaborate with Concept, Design and RE team to create unique, innovative and inspring commercial spaces in indoor and outdoor area.
    • Feedback customer and tenant needs regarding third-party cleaning/security/property services to relevant functions, ensuring the smooth operation of daily operations

    ABOUT THIS WORK AREA

    Through deep insight into the touchpoints in the customer journey, starting from the customer's perspective, comprehensively creating a customer experience journey with the unique characteristics of LIVAT MP.








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