Job-ID: 244364

Dato for opslag: 17/06/2024

Who you are

• You are motivated by improving IKEA customers’ product quality experience by ensuring safe and compliant products. You are passionate about people and business, continuously driving better performance and growth.
• You have experience in retail, preferably in Product quality, Product Compliance, Product requirements, Circularity, or similar.
• Experience with IKEA Recovery or Sales and interest in product quality is advantageous.
• You possess good stakeholder management skills and the know-how to apply these in an ambiguous environment requiring cross-functional collaboration.
• You have strong interpersonal skills with the ability to build trustful relationships including very good communication skills in Danish and English.
• You have experience in the business planning process, direction setting, and creation of strategic and operational goals and plans including follow-up on KPIs. You can prioritize and make decisions with speed and simplicity and capture learnings to improve.
• You have knowledge of the legislation and standards or the ability to acquire this knowledge – preferably applicable for the product range within Home Furnishing and/or Food.

Your responsibilities

• You are responsible for driving growth by ensuring the offering of safe and compliant Home Furnishing and Food products to IKEA customers on a country level.
• You contribute to the product compliance work in the retail market, ensuring that we offer safe and compliant Home Furnishing & Food products to our customers.
• As a member of the PQR&C (Product Quality, Recovery & Compliance) team within the Selling department you proactively contribute to the PQR&C plan to deliver the common objectives and goals.
• You monitor and report on national regulations, industry standards, and health and safety standards. You follow up on the end-to-end compliance of the IKEA product offering throughout the retail operations.
• You support the implementation of common product compliance processes, tools, and KPIs and escalate any product-related noncompliance and risks including recall processes.
• You actively cooperate and keep a good relationship with all internal and external key stakeholders, like the national consumer authorities. You keep the company informed about product safety and compliance.

About this work area

We’re the ones meeting our customers – in our stores, online, in our catalogue, and beyond. We have expertise in the IKEA product range, local markets, and customer needs, and we constantly find new ways of making real connections with our customers to maximize sales and ROI.
We combine our efforts with thousands of colleagues around the world in a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life.

Questions and support? Let's connect!

Send us your online application for the specific job ad with your complete application documents and cover letter telling us why you’d like to join us at IKEA in this position.

Do not hesitate to contact Julia.nikitina2@ingka.ikea.com if you have any job-related questions.
For questions regarding the recruitment process please contact Senior Recruiter at mette.forsberg@ingka.ikea.com.

Other information

• Danish work permits are required and speaking and writing fluent in Danish and English as well.
• The position is a full-time position located at our Service Office (Head Office) in IKEA Taastrup.
• Salary within IKEA’s salary policy is based on your competencies and includes pension.
• We have various benefits such as Health insurance, massage, canteen, staff discount, discounts club with external partners, yearly gift, bonus, etc.
• Start date: 1st of September 2024 or as agreed.

We have an ongoing interview process and reserve the right to close the job when we have received enough qualified candidates or to extend if not.

Please also note, that the hiring manager is English-speaking, so we would kindly ask you to apply in English. Thank you.