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Product Quality & Recovery Co-worker

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  • North Lakes, Queensland, Australia
  • Quality & Lean

Jobbeskrivelse

  • Job-ID: 364378

  • Dato for opslag: 25/10/2026

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • $29.65 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • Rosters published 4 weeks in advance.
    • 15% Co-worker discount
    • Subsidised meals and complimentary drinks in our Co-worker restaurant
    • Free uniforms provided
    • Free Co-worker parking
    • Bonus programme (where eligible)
    • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
    • 24/7 access to our Employee Assistance Program for health and wellbeing support

    Additional Information:
    • This role is permanent, part-time, 40hrs/fortnight
    •You must have the availability to for full weekend shifts (both Saturdays and Sundays) and Thursdays.
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

    About this work area

    As Product Quality & Recovery Co-worker your responsibilities will include, but are not limited to:
    • Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions.
    • Present IKEA products in As-Is Shopfloor using a strong commercial expression, selling these products with pride and setting relevant prices that are attractive to customers yet still generate the best results for the store.
    • Take necessary action on products to give them a second chance, such as repackaging them back into a saleable condition.
    • Assembling our products according to proper building and enclosed instructions to ensure complete functionality.
    • Support the quality work in the store to constantly improve customers' quality perception of IKEA products.
    • Always consider the sustainability impact when deciding when and how to recover products.
    • Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment that cultivates a strong understanding of product recovery, quality and compliance processes.
    • Maintaining a safe and secure environment within the IKEA store, always ensuring the well-being of both customers and co-workers.



    As Product Quality & Recovery Co-worker you are or have:
    • A ‘Togetherness’ mindset where you’ll work closely with your team and other departments yet also be able to work independently.
    • A passion for building furniture, our products, and our sustainability initiatives.
    • Motivated, results-driven mindset that does not shy away from challenges.
    • Experience with regular use of computers and IT systems.
    • Strong customer focus, ensuring we keep the customer in mind no matter what we do.
    • Ability to prioritise tasks in a fast-paced environment and ability and be able to think outside of the box.
    • A safety mindset and being comfortable with physical work and manual handling including repetitive lifting.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
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