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Checkout Services Manager (1year Temporary) - IKEA Goyang

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  • Goyang-Si, Gyeonggido, South Korea
  • Kundeservice
  • Fuldtid

Jobbeskrivelse

  • Job-ID: 331241

  • Dato for opslag: 27/02/2026

    • Who you are

    • The IKEA values truly reflect your personal values.
    • You are passionate about leading the business through people.
    • You have the ability to work independently and reliably according to agreed working methods.
    • You have strong communication, negotiation, and influencing skills.
    • You have the ability to find solutions for both customer and operational issues.
    • You have a solid understanding of the payment and omnichannel experience.
    • You have the ability to manage costs and budgets effectively.
    • You have proven leadership skills in a people-centric organization.
    • You are skilled in talent management, including recruitment and development.

    A day in your life with us

    • Contribute to the creation and implementation of Customer Relations action plan, aligned with global directions.
    • Promote a customer-focused culture across the unit to ensure an overall payment and omnichannel experience.
    • Support co-workers’ development by contributing to competence building and agreed growth plans.
    • Implement global tools and solutions for efficient check-out processes and a safe, secure working environment.
    • Analyze customer and financial KPIs, identifying root causes of dissatisfaction and cost drivers to drive improvement.
    • Ensure a customer-friendly, efficient, and cost-effective execution of payment processes.
    • Lead and inspire the team with clear direction to secure motivation, development, and succession planning.
    • Maintain effective collaboration with internal and external partners, including cash-in-transit service providers.
    • Drive operational excellence in daily routines to continuously improve the buying journey.
    • Proactively provide customer insights to support business and functional improvements.

    About this work area

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

    Questions and support? Let's connect!

    For internals, please have dialog with your line manager before apply jobs. We will contact to your line manager to ask your references as part of the process.

    If you have questions regarding recruitment process, please contact to

    채용 시 참고사항

    최종 합격하여 채용이 결정된 경우 근로관계 개시일부터 3개월의 *시용기간이 진행됩니다. 다만, 1회에 한해 3개월 이내에서 연장될 수 있습니다. *(*시용기간은 수습기간을 의미)

    서류 반환 정책

    * 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다.
    * 당사 채용에 응시한 구직자 중 최종합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
    * 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서[채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일 recruit.ikea.kr@ingka.ikea.com 로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.
    * 당사는 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다
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