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Produktion & Logistik

Fulfilment Operations Team Leader

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  • Auckland, Nya Zeeland
  • Logistik och Leverantörskedja

Jobbeskrivning

  • Jobb-id: 357533

  • Datum inlagd: 28/07/2026

    • About this work area

    As a Fulfilment Operations Team Leader, your responsibilities will include, but are not limited to:
    • Leading Operations Co-workers within your area of responsibility to secure the highest level of goods availability and operational readiness at the lowest possible cost.
    • Creating and maintaining a safe, clean and organised working environment, ensuring compliance with IKEA policies, procedures and local legislation relating to health, safety, security and the environment.
    • Planning and coordinating people, shift and equipment resources to secure effective, high-quality and efficient daily operations.
    • Identifying, recruiting, retaining and developing talent within your team to build a high-performing and diverse workforce and support future succession needs.
    • Coaching, mentoring and developing co-workers through regular feedback, development conversations and performance reviews.
    • Driving operational excellence by contributing to business goals, analysing workloads, supporting seasonal volume requirements and implementing local business plans and projects.
    • Promoting quality awareness and continuous improvement initiatives to minimise damages, improve efficiency and enhance the customer experience.
    • Supporting the implementation of IKEA's sustainability agenda within the operations environment.

    Who you are

    As a Fulfilment Operations Team Leader, you are:
    • Passionate about logistics, fulfilment and creating great customer experiences through operational excellence.
    • An inspiring people leader with demonstrated experience leading, coaching and developing teams to achieve both business results and people growth.
    • Energised by developing others and helping co-workers reach their full potential.
    • Comfortable working in a fast-paced, high-volume and constantly changing omnichannel environment.
    • Customer-focused and business-minded, with an understanding of how operational performance, cost management and key performance indicators contribute to business success.
    • A strong communicator who builds trust and collaborates effectively with stakeholders across different functions and levels.
    • Adaptable and resilient, able to make things happen with flexibility, speed and simplicity while maintaining focus on priorities.
    • Safety-conscious, leading by example and creating an environment where health, safety and wellbeing are always prioritised.
    • Skilled at problem-solving, decision-making and navigating ambiguity while delivering results.
    • Inspired by the IKEA vision, values and leadership approach, and motivated to create a better everyday life for the many people.

    Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people.
    We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet.

    We are passionate about home furnishing, creating a positive life at home and sharing our tasty, responsibly sourced kai with the many people across the world - all carried out with a touch of Kiwi manaakitanga.








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