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Ledarskap & Styrning

VAPS Market Business Navigation & Operations Manager - IKEA Queensland (AU)

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  • Slacks Creek, Queensland, Australia
  • Ledarskap och ledning

Jobbeskrivning

  • Jobb-id: 371731

  • Datum inlagd: 09/10/2026



    • We’re looking for a Business Navigation Operations Manager to join our dynamic VAPS market in Queensland, where we operate two full-size IKEA stores and a CDC, with exciting ambitions for future expansion.
    We’re looking for someone who thrives in a fast-paced environment, challenges conventional thinking, and brings a strong growth mindset and entrepreneurial spirit.

    If you’re someone who sees business opportunities everywhere, loves thinking outside the box, has a competitive mindset, and is passionate about driving business growth, while establishing efficient and effective Business Navigation Operations, then you might be exactly the person we’re looking for!
    Come and join us on our exciting VAPS growth journey in sunny Queensland, Australia!

    Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world, always guided by our cultures & values.

    Additional Information:
    • This role is Permanent, Full-time.
    • This role works across IKEA Logan and IKEA North Lakes in Queensland, with time split equally between both stores.
    • Applications close Saturday 14 November 2026.

    About this work area

    As Business Navigation & Operations Manager for the Queensland market, your responsibilities will include, but are not limited to:
    • Operate as a market leader in a VAPS environment, supporting shared market leadership across the Logan and North Lakes stores and taking responsibility for the performance and development of both stores.
    • Lead the market business and financial planning process in close partnership with the Market Manager and Market Management team, securing alignment between financial priorities, commercial direction and in-store reality.
    • Drive budgeting, forecasting, follow-up and scenario planning, maintaining a full end-to-end understanding of the Profit & Loss of both stores and the operational drivers behind business performance.
    • Identify commercial opportunities in collaboration with the Commercial Team and relevant functions, promoting strong business case, ROI and cost-conscious thinking.
    • Optimise market performance through close-the-gap analysis, benchmark KPIs and implementation of best practice, connecting business results to daily operations and what is happening on the shop floor.
    • Act as a trusted financial business partner and business navigator, influencing managers and specialists across Sales, CFF, Customer Relations, Com&In, IKEA Food, P&C, Recovery, Staff Planning, IT, and Risk & Compliance.
    • Provide leadership and governance across Business Risk & Compliance, Product Quality & Recovery, and IT Support, ensuring robust compliance, quality standards, operational continuity, and effective IT support at store level.



    As Business Navigation & Operations Manager you are:
    • A senior business leader with extensive experience in Business Navigation and Operations, ideally within a complex, high-volume retail environment and ideally holding a degree in Business/Finance/Economics or a related field.
    • Highly skilled in financial steering, P&L management, budgeting and forecasting, with the ability to translate strategy into action.
    • An experienced leader who can drive the business plan agenda and steer the business towards sustainable growth and profitability.
    • Commercially minded, analytical and people oriented, with a strong whole-store perspective and the ability to connect business results to customer experience and operational performance.
    • Strong at building trusted relationships with stakeholders and influencing decisions that positively impact the business plan, commercial direction and customer experience.

    This position is based in Queensland and reports to the VAPS Market Manager.

    Note: International relocation support is available for the right candidate. This is a unique opportunity to take on a broad market role across two stores, helping shape the future growth and omnichannel development of the Queensland market.

    If you have any questions about the role or the recruitment process, or if you have a special need that requires accommodation in the recruitment process, feel free to contact P&C Manager Eric Fiolet (eric.fiolet@ingka.ikea.com) or Hiring Manager Aditsa Moebius (aditsa.moebius@ingka.ikea.com)

    At IKEA, work is so much more than a job. Come join us!

    We need people like you!

    At IKEA, work is so much more than a job. Come join us!
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