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Izlaženje u susret i razumevanje kupaca

IKEA Food Team Leader (40T, Permanent) - IKEA Goyang

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  • Goyang-si, Južna Koreja
  • Hrana i restoran

Opis posla

  • Identifikacioni broj posla: 358406

  • Datum postavljanja: 31/07/2026

    • Who you are

    • You are passionate about creating a safe, enjoyable, and consistent food experience for customers.
    • You can work in a customer-focused way in a fast-paced retail and food environment.
    • You can grow both the business and people based on IKEA’s vision, values, and culture.
    • You understand the IKEA Food business and customer needs and can suggest suitable solutions accordingly.
    • You understand the importance of food safety, quality, operational standards, and compliance, and can put them into practice.
    • You have leadership skills that enable you to coach, motivate, and develop a high-performing team.
    • You can set priorities, plan effectively, and manage daily operations in a structured way.
    • You can build trustful relationships with different stakeholders and communicate clearly and respectfully.
    • You can identify problems and improvement opportunities through customer feedback and business insights.
    • You are open to change and able to adapt flexibly to new ways of working and new ideas.
    • You have basic digital skills and a good understanding of systems.
    • Experience in a customer-facing or food/retail environment in a leadership role is preferred, with the ability to manage multiple tasks and priorities effectively.
    • You can communicate in basic English, both verbally and in writing.
    • You are flexible to work on a rotating schedule, including weekends and public holidays.

    Your responsibilities

    • Support the implementation of global and national compliance standards to ensure a safe environment for customers and co-workers.
    • Secure consistently excellent customer experience by supporting, coaching, and challenging co-workers to see through the customers’ eyes.
    • Ensure that food safety, operational standards, quality routines, and waste reduction processes are followed daily.
    • Implement sales steering and retail foundations to optimize commercial performance and operational excellence.
    • Contribute to the implementation of the IKEA Retail Food commercial plan and communication strategy.
    • Act on customer feedback, recognize good customer service, and take appropriate action to avoid repeated issues.
    • Identify improvement areas in customer-facing spaces and take relevant actions to maintain them in excellent condition.
    • Contribute to the implementation of the unit business plan and the IKEA Retail Food business plan.
    • Build the competence of the team through regular coaching, feedback, support, and encouragement.
    • Contribute to recruitment, onboarding, and talent development within the department.
    • Support the implementation of IKEA’s people and sustainability strategies and contribute to a positive working environment.

    Our team within IKEA

    IKEA Food plays an important role in the overall IKEA brand experience, helping create a more enjoyable and satisfying visit for customers. As an IKEA Food Team Leader, you will contribute to both the operational and commercial success of the food business in the store. You will play an important role in strengthening the customer experience, ensuring food safety and operational efficiency, and developing the competence of your team while working closely with colleagues across the business.

    Questions and support? Let's connect!

    For internals, please have a conversation with your line manager before applying. As part of the recruitment process, we will contact your line manager to request a reference. Please note that we cannot proceed with your application without a completed reference form from your line manager.

    If you have previously worked at IKEA, you must disclose this in your application. We may also contact your former IKEA organization for a reference.

    Please note that interviews will be conducted on a rolling basis, and the recruitment process may close earlier than the stated deadline if a suitable candidate is found.

    If you have questions regarding recruitment process,
    please contact to anna.lee2@ingka.ikea.com.

    채용 시 참고사항

    당사는 「국가유공자 등 예우 및 지원에 관한 법률」 및 「장애인고용촉진 및 직업재활법」에 따라 보훈 대상자와 장애인에게 채용 전형에서 우대 혜택을 제공합니다. 관련 법령에 따른 대상자는 지원 시 해당 사항을 기재해 주시기 바랍니다.

    최종 합격하여 채용이 결정된 경우 근로관계 개시일부터 3개월의 *시용기간이 진행됩니다. 다만, 1회에 한해 3개월 이내에서 연장될 수 있습니다. (*시용기간은 수습기간을 의미)

    서류 반환 정책

    * 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다.
    * 당사 채용에 응시한 구직자 중 최종합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
    * 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서[채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일 recruit.ikea.kr@ingka.ikea.com 로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.
    * 당사는 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
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