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Pessoas, Projetos e Suporte

Internship Sustainable Data Analytics

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  • Haarlem, Holanda
  • People & HR

Descrição da vaga

  • ID da oferta: 339742

  • Data de publicação: 13/05/2026



    • A day in your life with us
    Essence of the role: In this role, you will be supporting the Product Recovery team in rethinking how damaged products are handled after customer returns or internal handling. You will analyze current processes, explore new recovery options, and help design a data-driven decision tree that improves customer satisfaction, profitability, and sustainability.

    What you will do:
    The Product Recovery department manages products damaged through customer returns, second hand or internal handling. Our focus is on effective recovery to minimize negative customer impact, maximize profit, and uphold environmental responsibility. Existing methods include repackaging, "As-Is" sales (reduced price for damaged packaging or pre-assembled items in the store and online), and sustainable disposal (for parts or recycling). Revenue. We want to rethink these processes. Your objective would be to assess current product recovery processes and propose an optimized, decision-tree-driven framework for damaged products, boosting business value, customer satisfaction, and sustainability.

    Scope of Assignment:
    1. Process Mapping: Document existing recovery workflows, identifying all decision points, resources, and timings.
    2. Cost-Benefit Analysis: Quantify costs (labor, space, admin) and estimate profit margins for each recovery option - repackaging, As-Is sales, spare parts, etc.
    3. Customer Impact Study: Conduct interviews and surveys to assess whether As-Is products attract new customers, gauge their perceived value, and identify any cannibalization of full-price sales.
    4. Decision Tree Design: Propose redesigned processes and a comprehensive decision tree informed by the research above. The tree should factor in product type and value, extent of damage, labour costs, profit potential, available space, environmental impact, and customer demand.

    Your deliverables would include:
    Current process overview
    Research findings
    Cost & profit analysis
    Proposed customer research methodology
    Optimized process recommendations
    Visual decision tree

    Our team within IKEA
    Can you imagine? IKEA started as a small mail-order company in Älmhult, a rural village in Sweden. Today, we are in 63 countries with a unique range of products. Working at IKEA means working in a world of ideas, described by our colleagues as a place where everyone is welcome and you can be yourself. We make a difference for as many people and the planet as possible. It’s also a place where you can shape your career and where there is plenty of room for your practical creativity and ideas. All this while working in a great team with colleagues who are always there for you and ready to help when needed.

    You will be part of the Product Recovery department, working closely with colleagues who focus on quality, sustainability, and operational excellence. The team is collaborative, supportive, and driven by continuous improvement. Together, we aim to reduce waste, recover value, and create better outcomes for customers and the planet.

    WHO YOU ARE
    At IKEA, we believe it’s important that you can be yourself. You are curious, analytical, and not afraid to challenge existing ways of working. You enjoy turning complex problems into structured solutions and are motivated by sustainability and business impact. You communicate clearly, work independently, and feel comfortable collaborating with different stakeholders.

    What else you need:
    - You are currently enrolled in a bachelor’s or master’s programme (e.g. business, supply chain, industrial engineering, sustainability or similar)
    - Strong analytical skills and confidence working with data (Excel or similar tools)
    - Ability to structure processes and visualize insights (e.g. process flows or decision trees)
    - Good communication skills in English; Dutch is a plus
    - Available for at least 24 hours per week, preferably on Monday and Thursday


    WHAT ELSE IS IMPORTANT
    If you take on this role with us, you can expect the following:
    - We are proud of our informal, open work atmosphere where your opinion counts.
    - A fun, educational, dynamic place to intern and develop yourself.
    - In addition to all the knowledge and experience you gain with us, you will receive a monthly internship allowance of €340 (based on 38 hours).
    - This internship starts from early September for 5-6 months.
    - Proficiency in Dutch is a plus.

    APPLY NOW!
    Are you excited and do you see yourself in this role? Fantastic! Upload your CV and in your cover letter, please answer the following 3 questions:

    Clearly describe in your application what you are looking for and what your motivation is.
    What do you expect from IKEA, what would you like to learn?
    Do you have a student travel card (OV)?

    We look forward to your application!












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