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Pessoas, Projetos e Suporte

Bilingual GBO People Services Specialist

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  • Baltimore, Maryland
  • People & HR

Descrição da vaga

  • ID da oferta: 345457

  • Data de publicação: 20/05/2026

    • What you'll need to have

    • University degree and 1 year of related experience, or minimum 3 years of related experience
    • 3 – 5 years’ experience in a shared services/call center environment for a large national company.
    • 1 – 3 years’ experience with SAP, HRMS or other related HRMS software.
    • 1 – 3 years’ experience in Human Resources, including concepts and administration of Payroll, Benefits, Compensation, and/or Recruitment.
    • Basic knowledge and understanding of Federal, State, and Local legislative employment and health care laws and regulations
    • Proven experience providing an excellent level of customer service through live phone calls, email, and chat
    • Strong oral and written communication skills
    • Ability to handle confidential information with discretion
    • Excellent time-management skills
    • Demonstrated proficiency with the use of a computer and software applications including Microsoft Office.
    • Interpersonal skills and comfortable working with all levels in the organization
    • Bilingual in English and Spanish

    JOB TYPE: Permanent, Full-Time, Hourly

    HOURS LEVEL: HL3 (34-40 hours/week)

    AVAILABILITY REQUIRED- 11:30 AM- 8:00 PM Monday through Friday, 9:00 AM-6:00 PM Saturday

    HYBRID WORKPLACE: 3 days onsite in the GBO in White Marsh, MD , 2 days remote. Tuesdays and Wednesdays are mandatory onsite.

    Candidate must be commutable to White Marsh, MD. There is no relocation for this position.

    PAY RANGE: $21.92-$30.97

    BENEFITS ELIGIBLE: Yes

    Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check as a condition of employment for this role.

    What you'll be doing day to day

    • Execute work to capture and maintain all relevant co-worker life cycle data in the
    appropriate systems to achieve operational goals and objectives.
    • Execute work to produce all relevant human resource documentation complying with relevant legislation, service level agreements, Ingka policies, guidelines, as well as operational goals and objectives, updating working guidelines and documentation according to changes.
    • Collaborate with stakeholders to participate in relevant human resource internal activities to ensure accuracy and timeous delivery of personnel administration, as well as P&C services that achieve operational goals and objectives.
    • Seek guidance from relevant stakeholders to develop own goals and objectives that are in line with team goals and objectives.
    • Monitor the quality of services in the area of responsibility and partner with other internal and external departments and P&C locations to address all issues, in cooperation and upon consultation with Team Leaders/PA/PY Manager.

    About this work area

    IKEA is all about people, and our team make sure to bring the best people on board to keep our strong spirit of togetherness. We believe that different experiences and backgrounds collectively make us wiser and stronger, and we ensure that our co-workers bloom into their best selves as they contribute to our business.

    Apply now!

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!
    • Generous paid time off, holiday and sick time
    • WiselyPay – get earned wages up to two days early
    • Paid parental leave (up to 16 weeks)
    • KinderCare tuition discount  
    • Retirement and bonus plans
    • Co-worker discount, meal deal, and referral bonus
    • Pet insurance program
    • Education assistance and learning programs
    • Safety shoe reimbursement
    • 24/7 telehealth visits
    • Dental and vision plans
    • Medical and Rx plans (must work min. 20 hrs/wk)
    • A fun and inclusive work environment




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