Sales & Services Manager - IKEA Khon Kaen

IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Thailand is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.

IKEA Thailand creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano (Thailand) Ltd. owns and operates five omnichannel stores in Thailand, including IKEA Bangna, IKEA Bang Yai, IKEA Phuket, IKEA Sukhumvit and IKEA Chiang Mai. To learn more, visit IKEA.co.th

We’re looking for a commercially driven leader to secure strong sales performance and a seamless customer
experience. As Sales & Services Manager you will:
• Lead Sales, Communication & Interior Design, Customer Relations, and IKEA Food to deliver a consistent
customer journey.
• Drive commercial actions to grow sales, profitability, and strengthen the IKEA brand.
• Inspire and develop the team to create an easy, inspiring, and efficient shopping experience.
• Use customer insights and local market knowledge to develop the business.
• Secure excellent store presentation and customer relations processes.
• Ensure IKEA Food supports the total shopping experience and store performance.
• Work together with the Order Point Manager to achieve business goals.

• You have solid retail and commercial experience with a proven ability to deliver results.
• You set clear priorities and turn insights into actions to drive business performance.
• You lead, coach, and develop people to build strong teams.
• You are passionate about creating a simple and inspiring customer experience.
• You act as an ambassador of the IKEA culture and values.
• You are fluent in Thai and communicate effectively in English.

*** This role reports to the Order Point Manager. IKEA Khon Kaen will be a satellite store from IKEA Bang Yai (Bangkok) and is due to open in October 2026.

Please apply by 15 July 026.