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Ikea member of staff helping customers use touch screen
Poznawanie i rozumienie klientów

Customer Experience Co-worker

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  • Burlington, Ontario, Canada
  • Relacje z klientem
  • Niepełny etat

Opis stanowiska pracy

  • Identyfikator oferty: 335980

  • Data publikacji: 06/04/2026

    • What you'll need to have

    • You love challenges…you seek them to solve them (not to create them, though!)
    • You have at least 6 months of customer service work experience in retail
    • You have an amazing attention for detail and can effortlessly juggle multiple priorities while keeping a smile on your face
    • Your customer service skills are top notch – you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly.
    • Your coordination skills are top notch – you can brush your teeth, iron your clothes, feed the dog, make a cup of coffee, and just get things done in a beautiful, quick, effortless sequence (or something like that!)
    • You are quite comfortable with computers and are generally technology-savvy
    • Minimum 1 year of related experience

    A day in your life with us

    • Deliver an excellent meeting with the customer across all customer assignments.
    • Engage with customers in a friendly and confident manner to create a rewarding customer experience.
    • Contribute and achieve operational KPIs and goals to maintain customer loyalty.
    • Support customer colleagues to continuously develop knowledge and skills within the area of customer experience.
    • Support and assist co-workers to create solutions to customer issues.

    About this work area

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!





    Why you will love us

    Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
    • Wellness days (in addition to your vacation days!)
    • Extended health, dental, and vision coverage (for you and your family)
    • RRSP with IKEA contribution matching options
    • Eligibility for our annual IKEA bonus incentive plan
    • Flexible spending account
    • Life insurance
    • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
    • Parental leave
    • Bereavement leave
    • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

    In the IKEA world, this position is officially referred to as Customer Experience Co-worker II.
    The starting rate/ salary for this position is 20.15 CAD
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