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Poznawanie i rozumienie klientów

IKEA Food Team Leader (40T, Permanent) - IKEA Dongbusan

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  • Pusan, Republika Korei
  • Restauracja (IKEA Food)

Opis stanowiska pracy

  • Identyfikator oferty: 348442

  • Data publikacji: 09/06/2026

    • Who you are

    Responsible for consistent excellent shopping experience, act upon customer feedback, implementation the global and national compliance
    standards and contributing to the overall food competence in the store.

    • You are knowledgeable about the IKEA Concept, Brand, Culture and Values.
    • You are knowledgeable about IKEA Food business solutions.
    • You are knowledgeable about IKEA compliance standards.
    • You are knowledgeable about IKEA Food safety standards.
    • You are knowledgeable about local food legislation.
    • You have a good understanding of national business direction.
    • You are knowledgeable about consumer and market research.
    • You have a good understanding of customer buying behaviour.
    • You are knowledgeable about the IKEA Food range and food range presentation.
    • You are aware of food trends.
    • You have basic knowledge of the IKEA product range, including service products.
    • You are computer literate.

    Your responsibilities

    • Contributes to the implementation the global and national compliance standards in the area of
    responsibility to secure a safe environment for customers and co-workers
    • Ensure that every customer has a consistently excellent shopping experience by supporting,
    challenging and coaching co-workers to see through a customer’s eyes
    • Ensure the appropriate processes followed and actions are taken on a daily basis to secure food safety, standards and reduce waste
    • Implement the retail foundation and sales steering tools are in place to optimise commerciality and secure excellence in operations
    • Contribute to the implementation of the unit IKEA Retail Food commercial plan and communication strategy
    • Act upon customer feedback, recognising good customer service and taking appropriate action to avoid repeated problems
    • Build the competence of the team through regular coaching, support and encouragement
    • Contribute to identifying, recruiting, introduce and developing the many talents in the department
    • Implement of the global and national people and sustainability strategies

    Our team within IKEA

    Thanks to us, customers, co-workers and people at home can have a better everyday life through food that’s good for both people and planet. Together we serve more than 660 million customers yearly at the IKEA restaurants worldwide, underlining our Scandinavian heritage by offering a modern taste of Sweden. We also offer a variety of foods in our bistros and in the “Swedish Food market”. We are a diverse group of people who all live by the motto: Laughter is brightest in the place where the food is!

    Questions and support? Let's connect!

    For internals, please have a conversation with your line manager before applying. As part of the recruitment process, we will contact your line manager to request a reference. Please note that we cannot proceed with your application without a completed reference form from your line manager.
    If you have previously worked at IKEA, you must disclose this in your application. We may also contact your former IKEA organization for a reference.

    Please note that interviews will be conducted on a rolling basis, and the recruitment process may close earlier than the stated deadline if a suitable candidate is found.

    If you have questions regarding recruitment process, please contact to anna.lee2@ingka.ikea.com.

    채용 시 참고사항

    당사는 「국가유공자 등 예우 및 지원에 관한 법률」 및 「장애인고용촉진 및 직업재활법」에 따라 보훈 대상자와 장애인에게 채용 전형에서 우대 혜택을 제공합니다. 관련 법령에 따른 대상자는 지원 시 해당 사항을 기재해 주시기 바랍니다.

    최종 합격하여 채용이 결정된 경우 근로관계 개시일부터 3개월의 *시용기간이 진행됩니다. 다만, 1회에 한해 3개월 이내에서 연장될 수 있습니다. (*시용기간은 수습기간을 의미)

    서류 반환 정책

    * 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다.
    * 당사 채용에 응시한 구직자 중 최종합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.

    * 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서[채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일 recruit.ikea.kr@ingka.ikea.com 로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.

    * 당사는 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
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