Jobb-ID: 267399

Dato lagt ut: 03/12/2024

What you'll need to have

• You are a strong hands-on leader who knows how motivate our customers to shop with us more frequently because they trust us to make their shopping experience successful and their visits worthwhile.
• You have a passion fueled with a big ‘can-do’ attitude - you develop and inspire co-workers and, together with your team, you provide our customers with a fun and hassle-free shopping experience.
• You have a thorough understanding of customers behaviors and current home furnishing trends to strengthen further our connection with the everyday life of the many people.
• You have formal qualifications in Marketing, Sales, Business/Finance or equivalent with a minimum 5 years of experience in Payments, Customer Experience/support or similar and delivering results.
• You have a minimum 5 years of experiences in payments or customer experience operations and a minimum 5 years of experience in leading and influencing co-workers.

A day in your life with us

• Identify payment and checkout development opportunities, based on local market relevance and customer needs.
• Manage local vendors where applicable to ensure sustainable vendor relations and minimize costs.
• Ensure and facilitate trainings in checkout routines, co-worker interactions, legal compliance, safety as well as the best practices.
• Build SME (Subject Matter Experts) competence through understanding markets, consumer and total business operations.
• Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact.
• Secure the integrated multichannel conversion by meeting customers’ expectations, reflecting a compliant, efficient and seamless payment experience across all channels.
• Measure conversion and customer satisfaction in payment and checkout to ensure performance excellence throughout the year.
• Contribute to the transformation of IKEA by Being an active player in driving an open and sharing climate and a role model of our values.

About this work area

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!





Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
The starting rate/salary for this position is $ 49,000

P.S. In the IKEA world, this position is officially referred to as Payments & Checkouts Leader

Please note: This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.