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Ikea member of staff helping customers use touch screen
Klanten Ontmoeten en Begrijpen

Customer Returns

Solliciteer
  • Stoughton, Massachusetts, United States
  • Klantenservice
  • Fulltime

Vacature omschrijving

  • Job ID: 331902

  • Publicatiedatum: 09/03/2026

    • Together as a Team

    You could think that we have supernatural powers, but the truth is that our team is really great at putting our insights together to detect potential
    risks early on. We’re a diverse group of people who work together to protect and strengthen the IKEA brand through our laser focus on risk
    management, data protection, compliance, business operations, health and safety. Thanks to us our assets, co-workers, visitors and customers can
    feel safe. At least we think that’s pretty cool!

    What you'll be doing day to day

    • Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis
    can be used to make improvements to customers’ future shopping experience.
    • Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
    • Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
    • Builds emotional connections through meaningful and empathetic interactions with customers.
    • Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to
    customers during the handover process when needed.
    • Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when
    scheduled in returns.

    Our team within IKEA

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

    Apply now!

    Qualifications

    • 1 year sales or customer service experience preferred
    • High School Diploma or equivalent



    JOB TYPE – Permanent, Full-Time

    BENEFITS ELIGIBLE? limited
    HOURS – 12-19 hours/wk.
    Shift: Retail Environment, must be able to work nights & weekends.

    The hourly pay range for this position is $19.91 - $28.12

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!
    Generous paid time off, holiday and sick time
    WiselyPay – get earned wages up to two days early
    Paid parental leave (up to 16 weeks)
    KinderCare tuition discount  
    Retirement and bonus plans
    Co-worker discount, meal deal, and referral bonus
    Pet insurance program
    Education assistance and learning programs
    Safety shoe reimbursement
    24/7 telehealth visits
    Dental and vision plans
    Medical and Rx plans (must work min. 20 hrs/wk)
    A fun and inclusive work environment


    Sensative Messaging
    Thank you for your interest in applying for this role. Please be aware that this a Sensitive Position. The successful candidate will be required to complete a background check and drug test as a condition of employment for this role
    The starting rate/ salary for this position ranges from 19.91 USD to 28.12 USD and will be based on relevant work experience.
Solliciteer

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