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Productie & Supply Chain Management

Fulfilment Operations Team Leader - Click & Collect - Greenwich

Solliciteer
  • London, London, City Of, United Kingdom
  • Logistiek & Supply Chain

Vacature omschrijving

  • Job ID: 370610

  • Publicatiedatum: 27/10/2026



    • IKEA Greenwich are looking to welcome a Fulfilment Operations Team Leader to join our delightful and hardworking Click & Collect team.

    Inspire and lead a team dedicated to creating outstanding customer experiences through IKEA's Click & Collect service. As a Fulfillment Operations Team Leader, you will be responsible for leading a team of co-workers to ensure customer orders are picked, prepared and handed over accurately, efficiently and on schedule.

    Through visible leadership, coaching and people development, you will foster an engaged and inclusive team culture where co-workers can perform at their best. You will oversee daily operations, manage changing priorities and ensure resources are effectively deployed to meet customer demand while maintaining operational excellence.

    By combining strong people leadership with a passion for customer service, you will identify opportunities to improve processes, enhance efficiency and create an effortless collection experience for customers. Your ability to make informed decisions, motivate your team and adapt to changing business needs will be essential in delivering the quality and convenience that IKEA customers expect.

    WHAT WE OFFER

    • The Start Date of employment will be discussed at interview
    • Starting salary of £32,774 per annum, based on competence and experience.
    • 39 Hours working 5 days per week including alternate weekends.
    • We can discuss flexibility to match your life and our business needs during the interview.


    WHAT YOU'LL NEED TO HAVE

    • Experience of leadership in a busy warehouse environment with the ability to prioritize and organise your own and others' workload.
    • Results-driven approach with a clear customer focus and ability to meet agreed budgets and goals with the ability to make quick decisions and take personal initiatives, open to change and highly flexible.
    • Leading others, you will have good communication skills that can assist in building relationships with co-workers and customers.
    • Ability to implement structural ways of working within the area of responsibility, with problem-solving experience and proficient computer literacy.


    WHAT YOU'LL BE DOING DAY TO DAY

    •Leading the operation of stock replenishment activities, ensuring products are accurately received, replenished and available in the right locations to support customer demand and operational efficiency.
    • Ensure efficient daily Fulfilment Operations for maximum stock availability and readiness.
    • Responsible for coaching, developing, and inspiring a hard-working team, maintaining a work environment which supports equality, diversity and inclusion and well-being.
    • Maintain a clean, organised, and safe work environment, adhering to IKEA health, safety, and security regulations and Code of Conduct.
    • Work with the team to achieve business goals, review workloads to ensure daily volume handling and meet seasonal demands, all while keeping costs low.

    WORKING WITH US HAS ITS REWARDS

    Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.
    • 15% IKEA discount & discount portal helping you save £100’s on High-street retailers
    • Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans
    • Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you

    ..as well so much more! https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310


    WE CARE FOR THE PEOPLE

    It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

    Come see the wonderful workday where we create a better everyday life for the many


    RECRUITMENT PROCESS INFORMATION –

    Let us know if you require any adjustments to be made during the interview process as soon as possible.

    • Please attach an updated CV and cover letter with your application so we can get to know you better.
    • Shortlisted candidates will be invited to attend a face-to- face interview.
    • Candidates successful at this stage will be invited to a final stage 'Grandparent' Interview with the function manager.

    We understand not everyone will be successful, but we promise to keep you informed either way.

    Final offers of employment are contingent upon clear results in mandatory background checks. Backgrounds checks must be completed by all successful candidates. This role requires:
    • Medical questionnaire

    For any advice or support, email Recruiter jack.mcskeane@Ingka.ikea.com and I will be happy to help!












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