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Ikea member of staff helping customers use touch screen
接客

Customer Experience Specialist interim

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  • Costa Mesa, California, United States
  • カスタマーリレーションズ

職務記述書

  • 求人ID: 366145

  • 掲載日: 18/09/2026

    • Why we will love you

    You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
    A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

    JOB TYPE – Hourly
    HOURS 34-40 hours per week. 8 am up until 11 pm, 7-8 hours per day,
    SHIFTS – 5 days per week, 3 full weekends a month.
    PAY - pay range for this role is between $23. 23 - 26.00
    The anticipated posting closing date is on or around 8/24

    What you'll be doing day to day

    You'll be building a customer-centric culture by gathering customer feedback and providing insights to provide a simple, seamless and rewarding end-to-end journey for IKEA customers.
    - Using data from the customer feedback tool to inform and educate the retail store team on the experiences of customers at each touchpoint.
    - Providing customer insights & feedback around strengths, opportunities and following up on improvement action plans.
    - Supporting IKEA events such as customer workshops, co-worker engagement activities and community outreach.
    - Integrating customer insight and feedback into key decision-making processes.
    - Presenting learnings and insights at store meetings and forums.

    Together as a team

    At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!





    Qualifications

    • 2 years of experience working with multichannel customer journeys and customer support.
    - Previous retail experience.
    - Experience analyzing, planning and measuring performance.
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