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Ikea member of staff helping customers use touch screen
接客

Checkout Services Co-Worker-Part Time

求人に応募する
  • Bangalore, India
  • カスタマーリレーションズ
  • Part Time
  • Permanent co-worker

職務記述書

  • 求人ID: 369607

  • 掲載日: 29/09/2026

    • Who you are

    • You are customer-focused and enjoy creating a positive and easy shopping experience.
    • You have a polite, friendly and helpful approach when interacting with customers and colleagues.
    • You are comfortable working in a fast-paced environment and can remain calm when handling challenging customer situations.
    • You have good attention to detail and are able to handle payments and transactions accurately.
    • You are flexible, organized and able to manage multiple tasks while prioritizing effectively.
    • You take initiative, make decisions within your level of responsibility and know when to escalate issues.
    • You enjoy working as part of a team and are willing to support and learn from your colleagues.
    • You are motivated to learn, develop your skills and contribute to IKEA's business and customer experience.
    • You are comfortable using computers and different tools and systems.

    Your responsibilities

    • Provide a fast, efficient and friendly checkout experience for customers.
    • Ensure the checkout area is properly equipped and ready for customers throughout the day.
    • Accurately scan/register products and process customer payments according to IKEA routines.
    • Handle cash and payments securely, accurately and responsibly.
    • Support customers with frequently asked questions and provide appropriate solutions.
    • Identify and resolve payment-related issues within your authorization level and escalate when required.
    • Maintain a safe and secure environment for customers and colleagues.
    • Listen to customer feedback and share relevant information with your manager.
    • Understand how your actions impact stock accuracy, customer satisfaction and store results.
    • Contribute to checkout action plans and support the achievement of service targets.
    • Work closely with other functions and colleagues to improve the overall shopping experience.
    • Support and share knowledge with colleagues and contribute to a positive team environment.
    • Look for more effective ways of working while maintaining service quality and controlling costs.
    • Take responsibility for your own learning and development.

    Together as a team

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

    Studies show that members of underrepresented communities don't apply for jobs unless they're 100% "qualified". If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.

    From: "Why Women Don't Apply for Jobs Unless They're 100% Qualified" by Tara Sophia Mohr, August 2014"








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