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Customer Loyalty & Engagement Specialist

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  • Nottingham, Nottinghamshire, United Kingdom
  • マーケティング & コミュニケーション

職務記述書

  • 求人ID: 371616

  • 掲載日: 06/11/2026



    • IKEA Nottingham is looking to welcome a Customer Loyalty & Engagement Specialist to join the team. In IKEA we call this position a Loyalty Specialist.

    Do you love understanding what makes customers tick and turning insights into action? As our Loyalty Specialist at IKEA Warrington, you'll play a key role in growing customer loyalty, increasing store visitation, and creating experiences that keep customers coming back for more.

    This is a unique opportunity to become the store's loyalty expert, using customer insights, data, events, communications, and community engagement to drive commercial growth and customer satisfaction. You'll work closely with leaders across the entire store, including the Market Manager and Unit Leadership Team, building strong relationships and influencing decisions that make a real impact.

    This role also offers fantastic development opportunities. Through regular collaboration with stakeholders at all levels, involvement in UK-wide networks, and exposure to commercial strategy and leadership decision-making, you'll develop the skills, knowledge, and network to support your career growth and future leadership aspirations within IKEA.

    If you're curious, proactive, commercially minded, and excited by the chance to shape how customers engage with IKEA, we'd love to hear from you.


    WHAT WE OFFER

    • The Start Date of employment will be: 6th of December
    • Starting salary of £22,308.00 per annum, based on competence and experience.
    • 30 hours weekly, working 5 days out of 7 and 3 out of 4 weekends.
    • Working are are between 7am to 9:30pm.
    • We can discuss flexibility to match your life and our business needs during the interview.


    WORKING WITH US HAS ITS REWARDS

    Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

    • 15% IKEA discount & discount portal helping you save £100’s on high-street retailers.
    • Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
    • Personal growth, learn a new language with Rosetta stone available to all IKEA co-workers.
    • Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you.

    ...as well so much more! https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/


    WHAT YOU WILL HAVE

    • ​You will be the subject matter expert for store loyalty, using your knowledge and insights to drive customer engagement, visitation, and long-term business growth.
    • ​Demonstrated ability to leverage customer insights, behavioural trends, and performance data to identify opportunities that enhance customer engagement, loyalty, visitation, and commercial performance.
    • ​A results-driven mindset, using data, learnings, and performance measurement to evaluate initiatives, optimise future activity, and continuously improve outcomes.
    • ​Skilled in translating complex data into clear, compelling presentations and recommendations, confidently communicating insights and influencing stakeholders at all levels, from co-workers to Unit Leaders.
    • ​Proven problem-solving and decision-making abilities, adapting quickly to operational challenges and implementing practical, customer-focused solutions.
    • ​Excellent planning, organisational, and prioritisation skills, with the ability to manage competing priorities and deliver successful activity across the IKEA calendar, key events, seasonal campaigns, and other visitation-driving initiatives.
    • ​A self-led and proactive approach to work, confidently managing your own workload, identifying priorities, and taking ownership of delivering results.
    • ​Strong relationship-building and communication skills, enabling you to collaborate effectively with colleagues and leaders across the store.
    • ​Interest in social media and content creation, with the ability to develop and support engaging customer communications across digital channels.


    WHAT YOU’LL BE DOING DAY-TO-DAY

    • Developing and delivering local loyalty initiatives and visitation-driving activities that inspire more customers to visit the store and engage with IKEA.
    • Working closely with the Store Commercial Activity Manager to ensure IKEA Family and IKEA Business activities are fully integrated into the local commercial calendar, supporting key campaigns, events, and business priorities.
    • Planning, coordinating, and promoting customer events both in-store and online through IKEA Family, creating memorable experiences that strengthen customer engagement, loyalty, and visitation.
    • Ensuring the retail foundations for IKEA Family are in place, including visibility of member benefits, pricing, stock availability, store communications, and forecasting, by collaborating closely with the wider Commercial Team.
    • Maintaining and updating local customer communication channels to ensure customers receive relevant, engaging, and timely information.
    • Collating, analysing, and sharing loyalty performance data and KPIs with the Store Commercial Team and key stakeholders, identifying local opportunities and presenting insights and recommendations both within the store and at a national level.
    • Managing and coordinating the local community budget to support neighbourhood engagement plans, local partnerships, community initiatives, and PR opportunities.
    • Supporting the People & Planet Positive agenda by engaging IKEA Family members in sustainability-focused activities, campaigns, and events.
    • Actively participating in national IKEA networks and working groups, sharing best practices, contributing new ideas that drive visitation and loyalty, building relationships across the UK business, and ensuring all activities are delivered in line with health and safety requirements.


    WE CARE FOR THE PEOPLE

    It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

    Come see the wonderful workday where we create a better everyday life for the many


    RECRUITMENT PROCESS INFORMATION

    Let us know if you require any adjustments to be made during the interview process as soon as possible.

    Our recruitment process includes:
    • An online application with an up-to-date CV.
    • An on-demand HireVue video interview for shortlisted candidates.
    • A pre-interview task designed to showcase your skills and experience.
    • A face-to-face interview at the store, where we'll discuss both your experience and the task you've completed.

    We understand not everyone will be successful, but we promise to keep you informed either way.

    We are unable to accept applications via email and encourage you to apply online as soon as possible.

    For any advice or support, email me at james.fraser1@ingka.ikea.com and I will be happy to help!












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