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Ikea member of staff helping customers use touch screen
接客

Seasonal-Customer Service and Returns Associate

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  • St. Louis, Missouri, United States
  • カスタマーリレーションズ

職務記述書

  • 求人ID: 375612

  • 掲載日: 03/11/2026

    • What you'll be doing day to day

    • 1 year sales or customer service experience preferred
    "
    "• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
    - Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
    - Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
    - Builds emotional connections through meaningful and empathetic interactions with customers.
    - Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
    - Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

    Apply now!

    JOB TYPE: Seasonal Customer Service- Returns, deliveries, ordering....
    BENEFITS ELIGIBLE: yes -Limited
    HOURS: 20-34hrs hrs a week
    average 3-4 days / approx..90days

    The pay range for this role is $ 17.58-24.83 based on Ikea equivalent years of experience

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

    • Generous paid time off, holiday and sick time
    • WiselyPay – get earned wages up to two days early
    • Paid parental leave (up to 16 weeks)
    • KinderCare tuition discount
    • Retirement and bonus plans
    • Co-worker discount, meal deal, and referral bonus
    • Pet insurance program
    • Education assistance and learning programs
    • Safety shoe reimbursement
    • 24/7 telehealth visits
    • Dental and vision plans
    • Medical and Rx plans (must work min. 20 hrs/wk)
    • A fun and inclusive work environment

    Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role.

    Together as a team

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!



    Demetria.henderson@ingka.ikea.com




    The starting rate/ salary for this position ranges from 17.58 USD to 24.83 USD and will be based on relevant work experience.
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