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Ikea member of staff helping customers use touch screen
接客

Exchange & Returns Co-worker

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  • Coquitlam, British Columbia, Canada
  • カスタマーリレーションズ

職務記述書

  • 求人ID: 369765

  • 掲載日: 02/10/2026

    • What you'll need to have

    '- Customer‑focused problem solver with 6+ months of retail customer service experience (returns or cashier experience an asset)
    - Skilled in applying Returns & Exchange policies with sound judgment, including exception handling
    - Strong communication and conflict‑resolution skills, able to explain policies clearly and professionally
    - Detail‑oriented, tech‑savvy, and effective in a fast‑paced, high‑volume environment

    A day in your life with us

    '- Accurately interpret and apply Returns & Exchange policies, using discretion while aligning with business guidelines
    - Resolve customer inquiries and concerns through active listening, clear communication, and problem‑solving
    - Communicate decisions confidently and empathetically to ensure a positive customer experience
    - Process transactions accurately while maintaining inventory control and compliance
    - Stay informed on policy updates, product knowledge, and service performance targets
    - Collaborate with team members to support overall customer relations operations





    Why you will love us

    Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
    • Wellness days (in addition to your vacation days!)
    • Extended health, dental, and vision coverage (for you and your family)
    • RRSP with IKEA contribution matching options
    • Eligibility for our annual IKEA bonus incentive plan
    • Flexible spending account
    • Life insurance
    • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
    • Parental leave
    • Bereavement leave
    • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

    In the IKEA world, this position is officially referred to as Customer Experience Co-worker III
    The starting rate/ salary for this position is 22.76 CAD
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