At IKEA, our vision is to create a better everyday life for the many people. Within our Remote Customer Meeting Point (RCMP), we’re reimagining how we meet customers - enabling seamless, high-quality experiences through remote channels that drive growth and long-term relationships.
As part of this journey, we’re looking for a Field Sales Team Leader to lead our B2B outbound sales specialists. This role is key in building team capability, driving performance, and ensuring we deliver strong commercial outcomes through a modern, data-driven sales approach.
What you need to know
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more • 24/7 access to our Employee Assistance Program for health and wellbeing support • 15% Co-worker discount • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant • Free Co-worker parking • Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers). • Bonus programme (where eligible) • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Additional Information: • Position type: Permanent, Full-time, 76hrs/fortnight (hybrid) • Internal job title: Remote Team Leader (within the B2B Department) • Work location: based at IKEA Customer Service Office, Tempe, NSW
About this work area
As a Field Sales Team Leader, you’ll lead a B2B outbound sales team responsible for generating and converting opportunities across all sales channels. Your responsibilities will include, but are not limited to:
• Lead, inspire and coach a team of Field Sales Specialists to exceed B2B outbound sales targets. • Improve sales capability through structured coaching, feedback and development plans • Build a high-performance culture focused on accountability, performance and continuous improvement. • Analyse sales data and reporting to identify trends, gaps and opportunities. • Develop and optimise outbound sales processes, workflows and ways of working • Drive performance through strong pipeline management, forecasting and KPI tracking. • Leverage tools such as LinkedIn Sales Navigator, CRM systems and Excel to inform decisions • Build strong internal relationships to align on sales strategy and execution.
You’re a commercially minded sales leader who thrives on developing others and delivering results through team performance. You have: • Experience in B2B sales, business development or account management. • Proven ability to lead, coach or influence sales teams. • Strong commercial acumen and sales technique capability. • Advanced reporting and data analysis skills (including Excel). • Experience working with CRM tools and sales technologies. • Solid understanding of process improvement or project delivery. • Strong negotiation and stakeholder management skills.
We need people like you!
At IKEA, work is so much more than a job. Come join us!
