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Pilotage & Leadership

Customer Meeting Point Manager (Windsor/London)

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  • Windsor, Canada
  • Leadership et Gestion

Description de poste

  • Numéro de l'offre: 340394

  • Date de publication: 11/08/2026

    • What you'll need to have

    ***Please note, this role will require you to regularly travel between our London, Burlington, and Windsor locations.***

    • You have a genuine interest in home furnishings and a passion for sales management together with the right attitude to make things happen and influence in a multichannel retail structure.
    • You are a confident decision-maker who is able to collaborate across functions, communicate effectively, delegate when necessary and lead business through people.
    • You have minimum of 3 years' experience leading and managing a team preferably acquired in customer service or a fast-paced retail environment.
    • You have a strong ability to set budgets, implement action plans and follow up on defined goals. Also, your approach to leadership is based on performing and delivering while learning and developing.
    • You can effortlessly manage multiple competing priorities and organize your work and the work of others to make the most efficient use of time available.
    • You have the necessary expertise to work with changing business needs and priorities that require adaptation, flexibility and a thorough understanding of life at home in your primary market area.
    • You are motivated to succeed in a dynamic, customer-focused retail environment and are eager to continuously optimize sales, create a vital daily commercial drive and provide a day out for the whole family.

    A day in your life with us

    • Lead the alignment of the unit operating model with local market needs and the IKEA brand identity, ensuring the physical customer meeting point remains competitive, relevant, and a leader in home furnishing solutions.
    • Lead commercial strategy execution. Implement and oversee the commercial action plan, integrating input from the team and stakeholders to achieve business, people and sustainability objectives, maximize sales, and ensure long-term profitability while meeting IKEA standards. Monitor KPIs, financial targets and costs, and take corrective actions when needed.
    • Enhance customer experience across channels. Ensure a seamless, inspiring, and customer-centric experience in the unit, aligned within IKEA omni eco-system, maintaining high standards in merchandising, availability of home furnishing range and services in close cooperation with Market management team.
    • Secure excellence in end-to-end unit operations with focus on retail foundation, services execution, quality, productivity improvements as well as cost optimization, whilst ensuring compliance with internal policies and external regulations, including health, safety and sustainability standards and doing manager on duty service for the unit.
    • Develop and empower the team. Lead, coach, and motivate a diverse team by setting clear goals, fostering competence development, and ensuring the right people are in the right place at the right time. Ensure strong collaboration and feeling of togetherness across unit and market.

    About this work area

    We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!





    Why you'll love us!

    Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
    • Wellness days (in addition to your vacation days!)
    • Extended health, dental, and vision coverage (for you and your family)
    • RRSP with IKEA contribution matching options
    • Eligibility for our annual IKEA bonus incentive plan
    • Flexible spending account
    • Life insurance
    • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
    • Parental leave
    • Bereavement leave
    • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

    In the IKEA world, this position is officially referred to as Small CMP Manager II.
    The starting rate/ salary for this position ranges from 70,800 CAD to 97,350 CAD and will be based on relevant work experience.
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