Recovery Manager

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

To drives co-operation across functions and focuses on damages, sales error and quality problems thereby preventing costs to occur in the first place. Utilises the right methods for optimising the revenue from products that would otherwise not be possible to sell.

Your assignment

• Drive co-operation across functions and focus on damages, sales error and quality problems thereby preventing costs to occur in the first place.
• Utilise the right methods for optimising the revenue from products that would otherwise not be possible to sell.
• Contribute to the IKEA sustainability goals by giving products a second chance, or through sustainable divestment of products where this is not possible.
• Eager to listen to complaints from customers and use the knowledge of both the product and how the IKEA organisation works, to offer informed solutions that ensure customers leave the store with a positive impression.
• Actively to create quality awareness in the store – communicate corrective actions, Q-news and other relevant information concerning product quality issues and cost of poor product quality.
• Provide feedback to all quality reports raised by co-workers and communicate the corrective actions achieved through raising Q-alarm.
• Good understanding of merchandising techniques and how to create a commercially attractive Circular Shop.

   

• Extensive knowledge of functions in the store level and how they contribute to the Recovery process.
• Good insights into business navigation with a deep understanding for how Recovery in the best way contributes to the bottom line.
• An understanding of the processes related to quality, sustainability, change management and process improvements within IKEA.
• Having the knowledge in store operation, product/range and supply chain and understanding of how product quality and safety issues affects the IKEA Brand.
• Experience of working in a fast-paced environment and strong drive to prevent unhappy product flow and able to optimize revenue on the unhappy flow.
• Excellent networking, interpersonal and communication skills and willing to work on weekend, shift hours and Public holidays.