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Finance, Légal & Immobilier

Tenants Relationship Manager

Postule
  • Gurgaon, Haryana, India
  • Immobilier
  • Temps Complet

Description de poste

  • Numéro de l'offre: 328080

  • Date de publication: 16/02/2026

    • Who you are

    At IKEA, everything starts and ends with our customers. In Customer Relations, we work every day to build meaningful, long‑lasting relationships with both new and returning customers across all our channels. We’re a diverse and friendly team that comes together to create positive, joyful experiences for everyone who visits us—whether online or in our stores.

    We make sure our services are simple and accessible, we listen carefully to feedback, and we act fast to make things right when something goes wrong. Our way of working is rooted in genuine human connection: listening, understanding, and meeting people where they are. We’re a team of people who truly care about people—and that’s what makes us who we are.

    Lykli Gurugram Meeting Place is the Mixed-Use development by Ingka Centres which includes Office and Retail components, anchored by IKEA Store.

    Requirements :

    • A minimum of 7 years of marketing experience within shopping centres or retail environments, with a strong understanding of how people interact with commercial spaces.
    • Solid knowledge of the Indian market, including local customer behavior's and expectations.
    • Proven background in customer and market research, using insights to strengthen decisions and create better experiences.
    • Experience collaborating with external agencies, including event partners, PR teams and advertising agencies, to deliver meaningful and effective communication.

    Purpose of Job:

    • The role contributes to the growth and long-term profitability of the Meeting Place, always keeping the needs of customers, tenants and partners in focus.
    • Works in close partnership with the Leasing team to develop a strong offer and income strategy that brings value to the Meeting Place and the many people who use it.
    • Ensures a clear and meaningful IKEA presence across the Meeting Place, including seasonal activities and everyday touchpoints that reflect our brand.
    • Supports tenant success by securing solid commercial and operational guidance. In collaboration with the Leasing team, strengthens tenants’ performance to increase the overall share of income.

    A day in your life with us

    Responsibilities:

    • Partners with the Leasing team to shape the right mix of offerings in the Meeting Place—including pop up stores, leisure concepts, F&B and other income generating opportunities—making the most of commercialization potential.
    • Ensures the overall offer creates a diverse, emotionally engaging and experience rich journey for the many people. The offer is always developed in line with the defined customer journey.
    • Co develops, implements and follows up on the long term leasing strategy, ensuring that the Offer & Income Strategy reflects business priorities, customer needs and the unique identity of the Meeting Place.
    • Maintains close follow up on the commercial and operational performance of partners, understanding their business models and providing meaningful feedback to help strengthen their results.
    • Promotes active partner involvement in Meeting Place initiatives throughout the year to create value, energy and community engagement.
    • Secures strong IKEA commercial integration across the Meeting Place—covering seasonal activities, limited collections, IKEA Food and other key brand experiences.
    • Manages day to day relationships with tenants. In collaboration with Leasing and Property functions, supports partners with relocation or re clustering within the Meeting Place as needed.
    • Acts as a collaborative speaking partner to explore new business opportunities with lease partners and commercial brands for specialty leasing, media sales and promotional concepts—often together with major marketing agencies. Strengthens the uniqueness of the Meeting Place to attract more visitors.
    • Works with Accelerator Hub, New Income Streams teams and other internal and external partners to identify and implement innovative projects that enhance the Meeting Place experience.
    • Ensures commercialization activities evolve alongside new technologies, aiming to be a pioneer in the local market. Shares learnings and best practices with other Meeting Places and draws inspiration from them as well.
    • Engages partners to help improve the sustainability performance of the Meeting Place—including fit out, operations and community activities. Communicates the vision and value of the sustainability agenda, encouraging partners to inspire visitors to live healthier and more sustainable everyday lives.

    Together as a team

    At INGKA Centers it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

    Questions and support? Let's connect!

    Studies show that members of underrepresented communities don't apply for jobs unless they're 100% "qualified". If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.

    From: "Why Women Don't Apply for Jobs Unless They're 100% Qualified" by Tara Sophia Mohr, August 2014"

    Your internal title in the organization will be Partner Relationship Manager. This position is placed in Gurgaon, India. The selection process will take place continuously. In this recruitment there is no international relocation support provided by INGKA.




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