Työpaikan tunnus: 271378

Julkaisupäivämäärä: 30/12/2024

IKEA Peterborough Customer Contact Centre are looking to welcome Senior Customer Service Advisors within our Services Team.

Are you passionate about delivering exceptional customer service? Join us as a Senior Customer Service Advisor, where you'll be the friendly voice and helpful hand our customers rely on. Ensure smooth installation journeys, resolve queries, and help us provide outstanding service every step of the way!


WHAT WE OFFER

• The Start Date of employment will be: 10th February 2025
• This role offers a starting salary of £25,860.00 per annum, based on competence & experience.
• 39 hours per week over 5 days out of 7 and working every 2nd weekend, working from the office 1 day per week located at the Peterborough Remote Customer Meeting Point (RCMP). Various shifts available between 07:00 – 20:15 hours.
• After completion of 3-6 months in office training co-workers have the opportunity to apply for hybrid co-worker - split between our IKEA Peterborough office and home (minimum 1 day per week in office).
• We can discuss flexibility to match your life and our business needs during the interview.


WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• Personal growth, learn a new language with Rosetta stone available to all IKEA co-workers.
• Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you.

..as well so much more! https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310


WHAT YOU'LL NEED TO HAVE

• Solid contact centre experience: Excellent listening skills and a strong understanding of resolving complaints to ensure every customer feels heard and valued. Prior experience in customer support is essential.
• Effective communication skills, the ability to demonstrate empathy and a confident telephone manner.
• Self-motivation with the commitment to find the right solutions for our customers.
• Resilience and the ability to maintain focus in stressful situations.
• Confidence and experience using IT with high attention to detail.
• Professionalism and an ability to work efficiently as part of a team-based structure. Willingness to learn, grow and work within a busy changing environment.
• Due to the location principles for this role all applicants must reside within 1 hour commutable distance from the Peterborough RCMP.


WHAT YOU'LL BE DOING DAY TO DAY

• Meeting Contact Centre standards, KPIs and service levels.
• Preventative Customer Resolution administration tasks.
• Deliver service and product warranty claims to an effective resolution.
• Engaging in daily Microsoft teams chats with your peers in order to provide and receive support.
• Receive ongoing coaching to enable you to meet and delight our customers.
• Working with Microsoft Office 365, Customer Resolution management system and delivery systems.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many!


RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments to be made during the interview process as soon as possible.

•Please attach an updated CV with your application so we can get to know you better.
•Shortlisted candidates will be required to complete a short video interview with pre-recorded questions.
•Shortlisted candidates will be invited by email to attend a face to face interview in unit or virtually.

We understand not everyone will be successful, but we promise to keep you informed either way.

For any advice or support, email Recruiter lisa.cathcart@ingka.ikea.com and I will be happy to assist!