Työpaikan tunnus: 242524

Julkaisupäivämäärä: 02/11/2024

Why we will love you

A seamless payment system is an essential part of any customer’s journey at IKEA.
With omnichannel, our payment methods and processes need to evolve and become ever more comprehensive to meet the customer needs and expectations. Within this fast-paced environment, you will need to work with internal and external stakeholders to find solutions which match our market needs.
Payments is a two-person team, and you are the experts on this topic! With your skill and knowledge, support the growth and direction of the omnichannel direction.


• Experience with planning and implementation of payment systems in a retail environment
• Broad knowledge of payment methodologies, compliances and industry standards
• Ability to deliver within scope of tasks and perform with quality and speed
• Curiosity in systems and processes, and an ability to dig into detail
• Strong analytical skills with ability to identify and implement improvements through customer data
• Ability to follow up and measure performance of output and capture learnings to improve planning and performance moving forward
• Good knowledge of project and change management methods and tools as well as stakeholder management
• Comfortable with communicating with a multitude of internal and external stakeholders
• Broad knowledge of how consumer acts, feels and behaves in online and offline retail environments to apply the insights in the shopping experience design in all touch points
• Broad knowledge about the local market environment, expectations from customers today and tomorrow to secure that commercial and service offers meet customer demands and needs
• Broad knowledge of how to optimise the customer experience across payments and checkout
• Business level English and Japanese
• Currently resident in Japan

Your responsibilities

• Apply knowledge of local and global payment solutions to identify Payment and Checkout development opportunities, based on local market trends and customer needs
•Perform analysis of existing IKEA payment solutions and performance to identify pain points in the payment and checkout process and implement actions
• Provide reports and findings from trends in the local and global payment and checkout landscape relevant to IKEA for internal use, to ensure function is positioned to secure market relevance of payment solutions
• Build SME (Subject Matter Experts) competence through driving internal checkout experience expertise
• Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact (for example Digital, CFF (Customer Fulfilment), Communications, Sustainability, BNOF (Business Navigation Operations & Finance), People & Culture)
• Contribute insight and expertise to the integrated multichannel conversion and customer experience of payments and checkout in order to contribute to the business goals
• Measure and analyse conversion rates and customer satisfaction scores in payment and checkout
• Be an active player in driving an open and sharing climate, being a role model of the IKEA values and contribute to the transformation of IKEA
• Communicate effectively with global partners and identify business opportunities accordingly
• Maintain payment systems to offer stable payment environment for co-worker and customers

About this work area

※グローバル管理システムのため、時差の影響で応募の締切が早くなる場合があります。締め切り日当日ではなく、時間に余裕をもってお早めにご応募いただきますようお願いします。
※採用人数が埋まり次第募集を終了いたしますので、お早めにご応募ください。
*As IKEA is a global company, time zones can affect the closing of application periods. Please apply at least 2 days before the deadline.
*Furthermore, it is possible a position's recruitment may close early if the contract has been filled. We advise that you submit an application as soon as you can.

【Working at IKEA】
Everyone has a home at IKEA. Our way of working values work, family, and individuality.
To get a better image of our culture, watch the following 9 interviews with some of our coworkers.
https://youtu.be/A6MBRKNRlGw

Our head office is on the 5th floor of the Tokyo-Bay store. The style of working is hybrid; we are welcomed to work in the office 2-3 times a week and work from home the remainder. The office is a bright, open collaboration space (of course IKEA furnished!). We embrace challenges, trying new things, making mistakes in the process and learning from them. Together we achieve great things, and we want to invite you to help us “create a better everyday life for the many people.”

【OPEN IKEA internal recruitment system】
At IKEA we went you to take your career in the direction of your passions. When we recruit for an opening, the position is available to apply to by all IKEA employees. This includes domestic and international opportunities.
Where will your career take you? To the IKEA stores? A different country? Up and up in your current department? It is up to you!

【Employment Status】
- Full-time regular employee- 40 hours per week contract
- Probation period: 6 months
- Start date is the first day of every month (consult with us about your start date)
- Retirement age: 65 years old


【Benefits】
- Social insurance: welfare pension, health insurance, and unemployment insurance
- Transportation expense (up to 1,530 yen/day)
Parking spaces available for car commutation

-We have a generous vacation package, with 16 paid leave days available in the first year (can be used after 6-months probation). Our total yearly paid time off totals 127 days per year.
In addition, we also provide congratulatory or condolence leave, maternity leave, nursing care leave, childcare leave, paternity leave, childcare leave for partners, personal injury leave, nursing leave, volunteer leave, family care leave
No matter what life stage you are at, we have the leave to support you!

- Uniform rental (if required)
- Employee discount system
- Employee cafeteria
- Christmas gift
- Great value life insurance, long-term medical care insurance plans (opt-in)
- Retirement allowance system (corporate defined contribution pension plan: 3 years or more of service)
- Employee smoking area
- Extensive learning opportunities including Rosetta Stone (language learning) and Linkedin learning subscriptions
https://www.ikea.com/jp/ja/this-is-ikea/work-with-us/benefits-pub8c6da021


"At IKEA, we believe everyone has the right to be treated fairly and be given equal opportunities"
Diversity is a key to success; diversity comes in all shapes and sizes. Being ourselves, and contributing with our uniqueness, makes us all grow.
At Ingka Group, we welcome all dimensions of diversity. A diverse and inclusive workplace is good for our co-workers, for our customers and our business.
We strive to have a diverse and inclusive work environment where co-workers feel valued for their uniqueness, recognized for their diverse talents, and where they can be themselves.
IKEA Japan would like to explore together. If you have a passion for this position, please don’t hesitate to apply!
Let’s get closer to our vision of “creating a better everyday life for the many people” together!

https://www.ikea.com/jp/ja/this-is-ikea/work-with-us/diversity-and-inclusion-pub86a2cb59

If you are in need of support to apply, or to participate in an interview due to a disability, please contact us anytime at the following email: 029.recruiters.jp@ikea.com

Questions and support? Let's connect!

IKEA Recruitment Team: 029.recruiters.jp@ikea.com