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Conocer y comprender a los clientes

Customer Relations Team Leader (40T, Permanent) - IKEA Gangdong

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  • Seoul, Gyeonggido, South Korea
  • Customer Relations
  • Jornada completa

Descripción del trabajo

  • ID de la oferta: 342909

  • Fecha de publicación: 06/05/2026

    • Who you are

    • You are passionate about customers and act to ensure a positive shopping experience.
    • You reflect IKEA values in your personal values and behaviors.
    • You are passionate about leading business through people.
    • You have the ability to prioritise and organise your work and the work of others effectively.
    • You have experience in actively meeting customer needs within a service industry.
    • You have the ability to plan staffing needs based on customer flow.
    • You demonstrate emotional resilience and can handle conflict while remaining calm in challenging situations.
    • You have strong communication skills and can adapt your style to your audience.
    • You have good analytical skills.

    Your responsibilities

    • You keep your areas of responsibility in excellent condition at all times.
    • You ensure your work areas are efficiently equipped during all trading hours.
    • You prioritise customers by ensuring co-workers are always available and ready to help.
    • You empower co-workers through knowledge, confidence, trust, authority and motivation to support customers effectively.
    • You respond positively and quickly to customer issues, supporting co-workers when escalation is needed.
    • You spend most of your working time in your area, coaching and supporting co-workers to deliver a positive customer experience.
    • You lead by example in customer focus, collaboration, simplicity and accountability to enhance the customer experience.
    • You optimise relationships with customers to increase satisfaction, drive sales growth and ensure long-term profitability.
    • You actively seek and act on customer feedback to continuously improve service.
    • You understand the importance of accurate stock inventory and coach your team to maintain this in daily operations.
    • You work with your manager and team to identify root causes of recurring issues and implement improvements.
    • You collaborate with cross-functional colleagues to enhance customer satisfaction where needed.
    • You actively strengthen IKEA culture through togetherness, simplicity, continuous improvement, cost consciousness and responsibility.
    • You ensure the right number of co-workers are in the right place at the right time.
    • You are readily available to support colleagues when needed.
    • You understand and support the Customer Relations action plan and related goals.
    • You are driven by daily and weekly service targets to improve service delivery.
    • You continuously monitor performance and take action to meet agreed goals.





    채용 시 참고사항

    최종 합격하여 채용이 결정된 경우 근로관계 개시일부터 3개월의 *시용기간이 진행됩니다. 다만, 1회에 한해 3개월 이내에서 연장될 수 있습니다. *(*시용기간은 수습기간을 의미)

    서류 반환 정책

    * 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다.
    * 당사 채용에 응시한 구직자 중 최종합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.

    * 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서[채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일 recruit.ikea.kr@ingka.ikea.com 로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.

    * 당사는 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
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