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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Customer Relations Team Leader (40T, Permanent) - IKEA Gangdong

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  • Seoul, Gyeonggido, South Korea
  • Customer Relations
  • Full time

Job Description

  • Job ID: 342909

  • Date posted: 06/05/2026

    • Who you are

    • You are passionate about customers and act to ensure a positive shopping experience.
    • You reflect IKEA values in your personal values and behaviors.
    • You are passionate about leading business through people.
    • You have the ability to prioritise and organise your work and the work of others effectively.
    • You have experience in actively meeting customer needs within a service industry.
    • You have the ability to plan staffing needs based on customer flow.
    • You demonstrate emotional resilience and can handle conflict while remaining calm in challenging situations.
    • You have strong communication skills and can adapt your style to your audience.
    • You have good analytical skills.

    Your responsibilities

    • You keep your areas of responsibility in excellent condition at all times.
    • You ensure your work areas are efficiently equipped during all trading hours.
    • You prioritise customers by ensuring co-workers are always available and ready to help.
    • You empower co-workers through knowledge, confidence, trust, authority and motivation to support customers effectively.
    • You respond positively and quickly to customer issues, supporting co-workers when escalation is needed.
    • You spend most of your working time in your area, coaching and supporting co-workers to deliver a positive customer experience.
    • You lead by example in customer focus, collaboration, simplicity and accountability to enhance the customer experience.
    • You optimise relationships with customers to increase satisfaction, drive sales growth and ensure long-term profitability.
    • You actively seek and act on customer feedback to continuously improve service.
    • You understand the importance of accurate stock inventory and coach your team to maintain this in daily operations.
    • You work with your manager and team to identify root causes of recurring issues and implement improvements.
    • You collaborate with cross-functional colleagues to enhance customer satisfaction where needed.
    • You actively strengthen IKEA culture through togetherness, simplicity, continuous improvement, cost consciousness and responsibility.
    • You ensure the right number of co-workers are in the right place at the right time.
    • You are readily available to support colleagues when needed.
    • You understand and support the Customer Relations action plan and related goals.
    • You are driven by daily and weekly service targets to improve service delivery.
    • You continuously monitor performance and take action to meet agreed goals.





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