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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Customer Coordinator

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  • Emeryville, California
  • Customer Relations

Job Description

  • Job ID: 352184

  • Date posted: 26/06/2026

    • Why we will love you

    You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
    A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

    JOB TYPE – Hourly
    HOURS 34-40 hours per week. 8 am up until 11 pm, 7-8 hours per day,
    SHIFTS – 5 days per week, 3 full weekends a month.
    PAY - pay range for this role is between $24.72-$28.43
    The anticipated posting closing date is on or around 7/1/2025

    What you'll be doing day to day

    As a Customer Coordinator, supporting the in-store customer experience team, you will:
    - Oversee day-to-day operations that are assigned by the Team Leader, including opening and/or closing duties for the unit which also include key and alarm code responsibilities.
    - Troubleshoot and apply appropriate corrective actions such as emergency and incident response, authorization, access, etc.
    - Enhance the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge.
    - Ensure customers receive consistent information throughout their shopping journey.
    - Record information in the relevant systems to improve the customer's future shopping experience.
    - Enhance customer relationships to boost sales and ensure sustained profitability by understanding IKEA's product range and services.
    - When needed, offer alternative solutions that meet the needs of individual customers.
    - Forge a team mindset centered around first time right for every customer, ensuring a positive customer journey.
    - Take part in additional department responsibilities to secure the daily operation for co-workers and customers.
    - Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

    Together as a team

    At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!





    Qualifications

    • 3 years of related experience.
    - 1 year of experience in a customer service and customer-focused environment.
    Requirements:
    - Physical Demands: Lifting, Pushing/Pulling, Sliding/Transferring and Carrying Occasionally (1-50lbs).
    The starting rate/ salary for this position ranges from 24.72 USD to 33.19 USD and will be based on relevant work experience.
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