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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Customer Team Leader

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  • Tempe, New South Wales, Australia
  • Customer Relations
  • Full time

Job Description

  • Job ID: 330653

  • Date posted: 25/02/2026

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
    • Bonus programme (where eligible)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional Information:
    • This role is Full Time, 76hrs/fortnight.
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

    About this work area

    As Customer Team Leader your responsibilities will include, but are not limited to:
    • Lead the daily operations and support co-workers in their daily work to secure a positive & seamless customer journey.
    • Empower co-workers through knowledge, confidence, trust, and motivation so they are always ready to support visitors in the best way possible.
    • Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations.
    • Support your manager in managing the recruitment, retention, performance management, succession planning and competence development of the team.
    • Listening to our customers, supporting them with an attitude based on IKEA’s values and always aiming to be an ambassador for the store.
    • Follow up on the department Customer action plan and taking a proactive approach to ensure we are continually focused on achieving the goals.
    • Supervising and actively supporting your team to ensure daily operations are secured to ensure a positive customer journey compliant and operating within all regulatory guidelines.



    As Customer Team Leader you are:
    • Passionate about understanding the customer journey, and how you & your team support in creating a positive shopping experience for our customers.
    • Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business.
    • An energetic and inspiring leader who thrives in a fast-paced and changing omnichannel retail environment.
    • Proactive in seeking ways in identifying business opportunities and generating customer centric solutions to contribute to business growth.
    • Able to communicate effectively with strong organisational skills.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
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