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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Customer Coordinator

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  • Tempe, New South Wales, Australia
  • Customer Relations
  • Full time

Job Description

  • Job ID: 330655

  • Date posted: 24/02/2026

    • What you need to know

    Working at IKEA has its benefits and rewards:
    • $30.75 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • Rosters published 4 weeks in advance.
    • 15% Co-worker discount
    • Subsidised meals and complimentary drinks in our Co-worker restaurant
    • Free uniforms provided
    • Free Co-worker parking
    • Bonus programme (where eligible)
    • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
    • 24/7 access to our Employee Assistance Program for health and wellbeing support

    Additional information:
    • This role is permanent Full time 76 hours/ fortnight
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

    About this work area

    As Customer Coordinator your responsibilities will include, but are not limited to:
    • Together with the team, establishing a mindset of a first time right for every customer that chooses to shop with us.
    • Supervising the daily operation of the team to ensure a positive customer journey.
    • Liaising with leaders and providing feedback on daily areas of team performance and functional activities.
    • Securing the daily operations for co-workers and customers while troubleshooting and providing solutions and corrective actions where needed.
    • Optimising the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge to ensure customers receive consistent information throughout their shopping journey.
    • Recording information accurately in the relevant systems in order to make improvements to the customers’ future shopping experiences.



    As a Customer Coordinator you are:
    • Passionate about the customer experience and home furnishings.
    • Able to remain calm and assertive under pressure.
    • Motivated to continuously uphold and improve the customer journey to create an unforgettable and rewarding experience for all of our customers.
    • Confident in multitasking, being able to coordinate co-workers, delegate tasks and prioritise workload to achieve the best outcomes for the co-workers, customers and business.




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