Skip to main content
Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Product Quality and Recovery Associate-Full Time

Apply
  • Stoughton, Massachusetts, United States
  • Sales & Commercial
  • Full time

Job Description

  • Job ID: 331925

  • Date posted: 05/03/2026

    • Together as a Team

    We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local
    markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability.
    Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a
    concept that helps millions of customers create a better everyday life!

    What you'll be doing day to day

    • Every day, we’re using and wasting more energy and resources than ever before, and this isn’t good news for the planet. At IKEA, we’d like to create more from less. Because we know that when we produce less waste, we’ll be able to leave a cleaner, healthier planet to the generations to come.
    • As a Product Recovery Associate, contributing to the recovery and sustainability work in the store, you will:
    • Contribution in minimizing all internal damages or other costs related to IKEA products.
    • Take necessary action on products to give them a second chance, such as repackaging and assembly.
    • Present IKEA products in As-Is using a strong commercial expression, selling these products with pride and setting relevant prices that are attractive to customers yet still generate the best results for the store.
    • Support the quality work in the store in order to constantly improve customers' quality perception of IKEA products.
    • Always consider the sustainability impact when deciding when and how to recover products.
    • Contribute to an environment where IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.
    • Working in multiple roles while being able to complete tasks in an efficient manner.

    Our team within IKEA

    Growth is in our team DNA, we thrive on discovering new horizons, pushing boundaries and exploring uncharted territory. With different backgrounds and perspectives, we work together to analyse new and existing markets to find opportunities to expand our business and bring the IKEA offer to even more of the many people around the world. IKEA founder Ingvar Kamprad said: ‘Most things still remain to be done. A glorious future!’ We believe so too :)
    ...Less

    Apply now!

    Qualifications

    Retail experience.
    Knowledge of how to build quality IKEA furniture.
    Knowledge of waste management and sustainability principles.
    Experience working in a customer and commercial-oriented business



    JOB TYPE – Permanent, Full-Time

    BENEFITS ELIGIBLE? limited
    HOURS – 34-40 hours/wk.
    Shift: Retail Environment, must be able to work nights & weekends.

    The hourly pay range for this position is $19.90 - $28.12

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!
    Generous paid time off, holiday and sick time
    WiselyPay – get earned wages up to two days early
    Paid parental leave (up to 16 weeks)
    KinderCare tuition discount  
    Retirement and bonus plans
    Co-worker discount, meal deal, and referral bonus
    Pet insurance program
    Education assistance and learning programs
    Safety shoe reimbursement
    24/7 telehealth visits
    Dental and vision plans
    Medical and Rx plans (must work min. 20 hrs/wk)
    A fun and inclusive work environment


    Sensative Messaging
    Thank you for your interest in applying for this role. Please be aware that this a Sensitive Position. The successful candidate will be required to complete a background check and drug test as a condition of employment for this role
    The starting rate/ salary for this position ranges from 19.91 USD to 28.12 USD and will be based on relevant work experience.
Apply

Similar Jobs

Sales Department Manager - Self Serve Warehouse

Stoughton, Massachusetts, United States Sales & Commercial Regular

Sales Department Manager - Living Rooms

Stoughton, Massachusetts, United States Sales & Commercial Regular