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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

IKEA Coworkers

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  • Springvale, Victoria, Australia
  • Sales & Commercial

Job Description

  • Job ID: 366188

  • Date posted: 11/09/2026



    • Our team within IKEA
    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity, and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know
    Working at IKEA has its benefits and rewards:
    • $29.65 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • Rosters published 4 weeks in advance.
    • 15% Co-worker discount
    • Subsidised meals and complimentary drinks in our Co-worker restaurant
    • Free uniforms provided and free Co-worker parking
    • Bonus programme (where eligible)
    • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
    • 24/7 access to our Employee Assistance Program for health and wellbeing support.

    Additional Information:
    • These positions are temporary part-time roles, offering 30 or 40 hours per fortnight. The contracts are scheduled to conclude at the end of January 2027.
    • Positions are available across our Food, Sales, and Customer Service functions. In your application, please select all areas that interest you
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
    • Interviews will commence the week of 28 September. If your application is successful in progressing to the next stage, we ask that you're available to attend an interview during this week.
    • If you are successful for this role, you will be required to start in your role on the 19th of October and attend a 2-day Welcome induction.





    About this work area

    As an IKEA Co-worker, you'll help create an inspiring, welcoming and enjoyable experience for our customers while supporting the daily operations of the store. Depending on business needs, you may have the opportunity to work across a variety of customer-focused areas, including Sales, Customer Relations and IKEA Food. Each department plays an important role in delivering the IKEA experience and supporting the many people.

    Sales
    Our Sales team helps customers bring their home furnishing dreams to life. By understanding customers' needs, providing product knowledge, and sharing home furnishing solutions, Sales Co-workers create inspiring shopping experiences and make it easy for customers to find the products and services that best meet their needs.

    Customer
    The Customer team is at the heart of delivering a seamless customer experience. Whether welcoming customers, supporting self-service areas, assisting at check-outs, processing returns, handling cash and electronic payments accurately and efficiently, or helping with customer enquiries, this team ensures every interaction is positive, efficient and memorable.

    IKEA Food
    IKEA Food creates enjoyable dining experiences that complement every visit to IKEA. From preparing and serving food and beverages to maintaining high food safety and hygiene standards, IKEA Food Co-workers help create a welcoming environment for customers to relax, recharge and enjoy a taste of Sweden.

    As an IKEA Co-worker, your responsibilities may include:
    • Welcoming and assisting customers throughout their IKEA journey.
    • Providing advice on our products, services and home furnishing solutions.
    • Creating a positive customer experience through excellent service and meaningful interactions.
    • Maintaining clean, safe, organised and well-stocked workspaces.
    • Working collaboratively with co-workers across the store and embracing opportunities to work across different departments to support our customers and achieve shared goals.
    • Actively contributing to store priorities, operational efficiency and business success.
    • Ensuring compliance with IKEA policies, procedures and safety requirements.



    You are passionate about people and enjoy helping customers find the best solutions for their needs. You are someone who:
    • Has a strong customer focus.
    • Enjoys connecting and communicating with a diverse range of people.
    • Thrives in a fast-paced, hands-on environment.
    • Works well as part of a team and contributes to a positive workplace culture.
    • Can prioritise tasks and adapt to changing business needs.
    • Takes pride in delivering high standards every day.
    • Shares IKEA's values and commitment to creating a better everyday life for the many people.
    • Experience in retail, hospitality, food service or customer service is an advantage; however, we welcome applicants from all backgrounds who are customer-focused and eager to develop new skills.




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