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Meeting & Understanding Customers

Hospitality Operations Leader

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  • Rhodes, New South Wales, Australia
  • Food & Restaurant

Job Description

  • Job ID: 368551

  • Date posted: 22/09/2026

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Free benefits membership (savings and discounts across retailers and service providers)
    • Novated leasing and EV subscription options
    • Superannuation salary sacrifice
    • Fitness Passport membership available
    • Bonus programme (where eligible)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional Information:
    • This role is permanent full time, 76hrs/fortnight
    • The internal job title for this role is Food Team Leader. Reporting line to the Unit Food Operations Manager.
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).

    About this work area

    The IKEA Food team plays a key role in enhancing the overall customer experience and strengthening the IKEA brand by delivering safe, healthy, sustainable, affordable, and enjoyable food experiences. The team is responsible for maintaining high food safety and operational standards, driving commercial performance, reducing waste, and ensuring compliance with IKEA and local legislative requirements to deliver business growth.

    As a Hospitality Operations Leader, your responsibilities will include, but are not limited to:
    • Lead, develop and support your team of co-workers by providing coaching, training, and development opportunities in an inclusive way that enable them to deliver an exceptional customer experience.
    • Foster a culture of continuous improvement by identifying opportunities to enhance ways of working, operational efficiency, and both the co-worker and customer experience.
    • Engage with customers and promote IKEA Food products, using creative merchandising techniques to inspire purchases and drive commercial results.
    • Support the delivery of IKEA Quality and Food Safety standards by ensuring food is prepared and dated according to specifications, HACCP requirements are met, compliance training is maintained, and daily operational routines are consistently followed.
    • Ensure all areas of the Food department are well maintained, clean, organised, attractive, and welcoming to create a positive experience for customers.
    • Lead the successful delivery of change initiatives within the department and across the store, helping co-workers adapt and thrive in a dynamic environment.



    As a Hospitality Operations Leader you are:
    • A people-focused leader who inspires and empowers your team through coaching, development, and a genuine passion for creating great customer experiences to deliver business outcomes.
    • Experienced in a fast-paced retail, hospitality, or customer-focused environment, with skills that are transferable to this role.
    • Growth-minded and committed to continuous learning, always looking for opportunities to improve performance, develop talent, and strengthen team capability.
    • Confident in leading through change, helping co-workers navigate new ways of working while fostering a positive and inclusive team culture.
    • An effective communicator who builds strong relationships and collaborates with stakeholders across the business to achieve shared goals.
    • Skilled at using data, insights, and customer feedback to inform decisions, identify opportunities, and deliver positive business outcomes.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
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