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Production & Supply chain

Service Execution Coordinator

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  • North Lakes, Queensland, Australia
  • Logistics & Supply Chain
  • Full time

Job Description

  • Job ID: 331239

  • Date posted: 06/03/2026

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • $30.75 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • Rosters published 4 weeks in advance.
    • 15% Co-worker discount
    • Subsidised meals and complimentary drinks in our Co-worker restaurant
    • Free uniforms provided
    • Free Co-worker parking
    • Bonus programme (where eligible)
    • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
    • 24/7 access to our Employee Assistance Program for health and wellbeing support

    Additional information:
    • This role is permanent full-time – 76 hours per fortnight.
    • Applications close Friday 20 March 2026.
    • This role requires availability to work Monday to Sunday, with shifts between 6:00am – 10:00pm, including alternating weekend shifts (Saturday and Sunday).

    About this work area

    As a Service Execution Coordinator, you will support the daily operations of the Service Execution Operations team, helping ensure efficient, safe, and customer-focused fulfilment processes across the store. You will work closely with the team to coordinate daily activities, support co-workers on the floor, and ensure orders are picked, packed, and delivered in line with agreed service levels.

    Your responsibilities will include:
    • Coordinating and supporting the daily operations of the Service Execution Operations team to ensure safe and efficient fulfilment processes.
    • Planning and supporting operational activities such as picking, packing, loading, unloading, and replenishment of goods and customer orders.
    • Helping the team meet operational targets and KPIs while maintaining a strong customer-first mindset.
    • Supporting team performance by providing feedback, identifying opportunities for improvement, and helping implement practical solutions.
    • Contributing to the delivery of the Service Execution Operations department goals.
    • Maintaining a clean, organised, and safe working environment within your area of responsibility.
    • Ensuring compliance with safety requirements and Standard Operating Procedures (SOPs) to protect co-workers and customers.
    • Supporting the onboarding and training of new co-workers and providing on-the-floor guidance to help build competence within the team.



    As a ​​Service Execution Coordinator,​​ you:
    • Are passionate about fulfilment operations and creating a great experience for customers.
    • Enjoy working with people and supporting teams to perform at their best.
    • Are comfortable coordinating tasks, organising workflow, and supporting daily operations.
    • Promote a safe working environment and actively identify and address potential hazards.
    • Communicate clearly and collaborate effectively with teams and stakeholders across the store.
    • Pay attention to detail and take pride in maintaining reliable and efficient processes.
    • Have a continuous improvement mindset and enjoy learning and developing new skills.
    • Are comfortable using computers and learning IKEA systems and operational tools.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
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