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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Self-Serve Co-worker

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  • North Lakes, Queensland, Australia
  • Sales & Commercial
  • Part time

Job Description

  • Job ID: 331186

  • Date posted: 06/03/2026

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • $28.31 base hourly pay rate
    • Above award rates and penalty rates (including Sunday and Public Holidays)
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Bonus programme (where eligible)
    • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional Information:
    • This role is ​permanent part-time, 50 hrs/fortnight​
    • The internal job title for this role is Sales Co-worker
    • Applications close ​Friday 20 March 2026​
    • This role requires availability to work Monday to Sunday, shifts between 7:00am – 9:30pm
    • As our store operates 7 days per week, you must be available to work a rotating roster with a mix of day and evening shifts, including 3 out of 4 weekends each month (both Saturday and Sunday).

    About this work area

    As a Self-Serve Co-worker, you will support customers in the self-serve area of the store, helping them locate products, make confident purchasing decisions, and enjoy a smooth shopping experience. You will also help ensure the sales area is well organised, fully stocked, and ready for customers.

    Your responsibilities will include:
    • Engaging with customers to understand their needs and helping them find the right IKEA products and services.
    • Supporting customers with product knowledge to help them make informed purchasing decisions.
    • Actively participating in sales while contributing to department goals and business growth.
    • Maintaining a clean, organised, and well-presented sales area.
    • Ensuring products are correctly priced, stocked, and available for customers.
    • Working closely with your team and other departments to support a collaborative and positive store environment.



    As ​Self-Serve Co-worker,​ you:
    • Enjoy interacting with customers and providing friendly, helpful service.
    • Are interested in learning about the IKEA product range and sharing that knowledge with others.
    • Are comfortable prioritising tasks and working in a fast-paced retail environment.
    • Take a customer-focused approach and enjoy creating a positive shopping experience.
    • Are organised and able to manage your tasks effectively during busy periods.
    • Are open to change and flexible in your approach to work.
    • Have good attention to detail and take pride in maintaining well-organised spaces.
    • Feel confident approaching and speaking with customers and colleagues.

    This role involves regular physical activity. You must be comfortable lifting, carrying, and moving heavy, bulky flat-packed furniture.

    The role also requires repetitive manual handling tasks and extended periods of standing and walking while maintaining safe work practices at all times.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
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