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Meeting & Understanding Customers

Food Team Leader - Jaipur

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  • New Delhi, India
  • Food & Restaurant

Job Description

  • Job ID: 353585

  • Date posted: 06/07/2026

    • Who you are

    • You have knowledge of the IKEA Concept, Brand, Culture, Values, and the IKEA Food business.
    • You understand food safety standards, compliance requirements, and local food legislation.
    • You have knowledge of consumer insights, market research, and customer buying behavior.
    • You understand the IKEA Food range, food presentation standards, and current food trends.
    • You have basic knowledge of the IKEA product range and related service offerings.
    • You are commercially minded and can identify new business opportunities.
    • You apply tactical and operational thinking to deliver business results.
    • You are passionate about food, customer experience, and creating a better everyday life at home.
    • You are committed to exceeding customer expectations through excellent service.
    • You enjoy coaching, developing, and inspiring people to perform at their best.
    • You embrace innovation and continuously look for new ways to improve the customer experience.
    • You are comfortable using digital tools and possess good computer literacy.

    Your responsibilities

    • Deliver a consistently excellent shopping experience by leading and coaching the team to put customers first.
    • Ensure compliance with global and national food safety, hygiene, and operational standards.
    • Drive food safety, quality, waste reduction, and daily operational excellence across the department.
    • Implement retail foundations and sales steering tools to maximize commercial performance.
    • Execute the IKEA Retail Food commercial plan, communication strategy, and business action plans.
    • Monitor customer feedback, recognize excellent service, and take corrective actions to improve the customer experience.
    • Maintain customer-facing food areas to ensure they are attractive, well-presented, and aligned with IKEA standards.
    • Lead, coach, and develop co-workers to build competence, engagement, and high performance.
    • Support recruitment, onboarding, and development of talent within the department.
    • Implement IKEA's people and sustainability strategies in daily operations.
    • Act as a commercial business partner, contributing to the growth and profitability of the IKEA Food business.
    • Promote IKEA as a great place to work while fostering a safe, inclusive, and collaborative work environment.

    Together as a team

    Thanks to us, customers, co-workers and people at home can have a better everyday life through food that’s good for both people and planet. Together we serve more than 660 million customers yearly at the IKEA restaurants worldwide, underlining our Scandinavian heritage by offering a modern taste of Sweden. We also offer a variety of foods in our bistros and in the “Swedish Food market”. We are a diverse group of people who all live by the motto: Laughter is brightest in the place where the food is!

    Studies show that members of underrepresented communities don't apply for jobs unless they're 100% "qualified". If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.

    From: "Why Women Don't Apply for Jobs Unless They're 100% Qualified" by Tara Sophia Mohr, August 2014"








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