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Meeting & Understanding Customers

Sales Support Specialists - IKEA Korea Service Office

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  • Gwangmyeong-Si, Gyeonggido, South Korea
  • Sales & Commercial
  • Full time

Job Description

  • Job ID: 336041

  • Date posted: 30/04/2026

    • Who you are

    The person we’re looking for is a self starting, data savvy sales performance specialist who can operate as a team of one turning insights into action with pace. An analytical storyteller with deep fluency in IKEA tools, processes, and cycles, they build clean data pipelines with the Digital Hub in China to get the right data to the right place, then translate it into clear pricing, supply forecasting, and sales activation decisions. Equally at home in spreadsheets and on the shop floor, they hardwire performance rhythms (dashboards, KPI follow up, A/B tests) across our omnichannel reality, spot deviations early, and mobilize Business Leaders to course correct. Pragmatic and hands on, they handle the necessary administration (range dimensioning, sales steering tools, comms proofing) while pushing for higher conversion, cross sell, and add on opportunities. A natural connector, they align Digital, CFF, Communications, Sustainability, BNOF, People & Culture, and Stores around one plan, one truth of data, and communicating crisply across time zones and cultures, with high ownership and a strong bias to action.
    This position will reports to Pricing & Performance and Quality Manager in IKEA Korea Service Office.

    • Contribute to the integrated multichannel executions/output of the selling function in order to contribute to the business goals
    • Responsible for measuring sales performance to maximize efficiency and effectiveness, and to ensure performance excellence throughout the year
    • Broad knowledge of IKEA tools, processes and cycles
    • Broad knowledge of data analytics and the performance metrics for selling
    • Good knowledge of the IKEA omnichannel reality and online customer behaviours
    • Good knowledge of operational plans and goals as well as follow up on KPIs
    • Broad knowledge of how consumer acts, feels and behaves in a retail environment to apply the insights in the shopping experience design in all touch points
    • Broad knowledge about the local market environment, expectations from customers today and tomorrow to secure that commercial and service offers meet customer demands and needs
    • Broad knowledge of sales mechanisms and the pulse of the market (customers, competition, news)
    • Broad knowledge of how to optimise the customer experience across physical and digital touchpoints and content to increase the likelihood that customer visits convert to sales
    • Broad knowledge of how to identify and realise opportunities for add-ons, cross-selling and up-selling of IKEA products and services to fulfil customer needs

    Your responsibilities

    • Work closely together with the digital hub to make sure the right data lands at the right place
    • Coordinate setting prices and supply forecasting across the Home Furnishing Business area. Ensure pricing and supply forecasting support achieving the target financial frame
    • Perform selling administrative tasks including range dimensioning, activity-related administration, range management, proof reading e.g., of commercial communication, updating sales steering tools, reporting, and sales monitoring in order to support Business Leaders
    • Monitor sales and gross margin performance, identify deviations, and activate the business via Business Leaders
    • Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact (for example Digital, CFF (Customer Fulfilment), Communications, Sustainability, BNOF (Business Navigation Operations & Finance), People & Culture)

    Our team within IKEA

    We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

    Apply now!

    For internals, please have a conversation with your line manager before applying. As part of the recruitment process, we will contact your line manager to request a reference. Please note that we cannot proceed with your application without a completed reference form from your line manager.

    If you have previously worked at IKEA, you must disclose this in your application. We may also contact your former IKEA organization for a reference.

    Please note that interviews will be conducted on a rolling basis, and the recruitment process may close earlier than the stated deadline if a suitable candidate is found.

    If you have questions regarding recruitment process, please contact to rosie.han@ingka.ikea.com.

    보훈 및 장애여부 등

    당사는 「국가유공자 등 예우 및 지원에 관한 법률」 및 「장애인고용촉진 및 직업재활법」에 따라 보훈 대상자와 장애인에게 채용 전형에서 우대 혜택을 제공합니다. 관련 법령에 따른 대상자는 지원 시 해당 사항을 기재해 주시기 바랍니다.

    최종 합격하여 채용이 결정된 경우 근로관계 개시일부터 3개월의 *시용기간이 진행됩니다. 다만, 1회에 한해 3개월 이내에서 연장될 수 있습니다. (*시용기간은 수습기간을 의미)

    서류 반환 정책

    * 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다.
    * 당사 채용에 응시한 구직자 중 최종합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
    * 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서[채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일 recruit.ikea.kr@ingka.ikea.com 로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.
    * 당사는 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
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