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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

In Home Planning Specialist

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  • Edinburgh, Edinburgh, City Of, United Kingdom
  • Sales & Commercial
  • Full time

Job Description

  • Job ID: 331321

  • Date posted: 16/03/2026



    • At IKEA we are working to make our products and services more accessible to customers. We are looking for furniture planners to bring the ambience, inspiration and quality of the IKEA showroom directly into customer's homes. If you would like to meet customers in their own homes and help them build modular furnishing solutions with their individual needs in mind then we are looking for you to join our team.


    WHAT WE OFFER

    • The Start Date of employment will be: April 2026
    • The starting salary for this role is £27,541 per annum pro rata, based on skills and experience.
    • Full Time: 39 Hours working 5 days per week including evenings and alternate weekends.


    WORKING WITH US HAS ITS REWARDS

    Our co-workers bring unique ideas and skills to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

    • 15% IKEA discount and discount portal helping you save £100s on high street retailers.
    • X4 Life Assurance, enhanced statutory pension contributions and interest free loans

    ....as well so much more! Full list of benefits at https://www.ikea.com/gb/en/this-is-ikea/work-with-us/


    WHAT YOU'LL NEED TO HAVE

    • You are someone who listens to the customer needs and offers innovative solutions to meet them.
    • You are someone who enjoys working on your own initiative with the ability to manage your diary of appointments.
    • You have experience working with a variety of computer programmes including Microsoft Office suite and Planning Tools.
    • You enjoying following home furnishing trends and customer buying behaviors to provide relevant solutions to our customers.

    For insurance purposes applicants for this role need to be over the age of 25 & have held a drivers license for 2 years+.


    WHAT YOU’LL BE DOING ON THE DAY TO DAY

    • You will be responsible for the full customer experience from booking the first appointment, planning and through to payment and installation.
    • You will engage with our customers in their homes identifying their needs, inspiring and advising them on the best solutions for their life at home.
    • You will keep yourself up to date on IKEA Services and Product Range to offer solutions and services that meet customer needs.
    • You will bring the ambience, inspiration and quality of the IKEA showroom directly into customer's homes.
    • You will work closely with sales targets and other KPI's.


    WE CARE FOR THE PEOPLE

    It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

    Come see the wonderful workday where we create a better everyday life for the many.

    RECRUITMENT PROCESS INFORMATION

    Let us know if you require any adjustments to be made during the interview process as soon as possible.

    • Please attach an updated CV and a cover letter with your application so we can get to know you better.
    • Shortlisted candidates will be invited by email to attend an interview.

    Final offers of employment are contingent upon clear results in mandatory background checks. Backgrounds checks must be completed by all successful candidates. This role requires:

    • Medical questionnaire
    • Criminal History
    • Driving Records

    We understand not everyone will be selected, but we promise to keep you informed either way.

    We are unable to accept applications via email and encourage you to apply online as soon as possible.

    For any advice or support, email emma.jones4@ingka.ikea.com and I will be happy to help!












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