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Meeting & Understanding Customers

Furniture Planner Inverness

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  • Edinburgh, United Kingdom
  • Sales & Commercial

Job Description

  • Job ID: 331821

  • Date posted: 11/05/2026



    • At IKEA, we are working to make our products and services more accessible to customers. We are looking for planners to bring the ambience, inspiration and quality of the IKEA showroom directly into customers’ homes. If you would like to meet customers in their own homes and help them create kitchen, bedrooms and other modular furniture solutions with their individual needs in mind, then we are looking for you to join our team!

    This role is fully field based, meeting customers in their homes, with the option of some administrative time working from home outside of business travel time. You may be required, on occasion and for training purposes to travel to an IKEA location.


    WHAT WE OFFER

    • The Start Date of employment will be: June 2025
    • The starting salary for this role is £30,000 per annum, based on skills and experience.
    • Company car for business travel.
    • Full Time: 39 Hours working 5 days per week including evenings and alternate weekends.
    • Full training provided including 2 weeks in the Edinburgh store upon joining.


    WORKING WITH US HAS ITS REWARDS

    Our co-workers bring unique ideas and skills to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

    • 15% IKEA discount and discount portal helping you save £100s on high street retailers.
    • X4 Life Assurance, enhanced statutory pension contributions and interest free loans

    ....as well so much more! Full list of benefits at https://www.ikea.com/gb/en/this-is-ikea/work-with-us/


    WHAT YOU'LL NEED TO HAVE

    • Solid customer focus and ability to listen effectively and provide solutions.
    • Experience in sales and design planning
    • Ability to manage your own diary and organise your workload.
    • Comfortable meeting KPIs and securing sales conversions.
    • High numeracy and ability to use digital tools and systems.
    • Interest in home furnishing trends and sustainable solutions.
    • Hold a valid driving licence for 2+ years.


    WHAT YOU’LL BE DOING DAY TO DAY

    • Book and manage customer appointments and follow up on requests.
    • Showcase IKEA’s range and create tailored solutions.
    • Stay up-to-updated on trends and customer needs to offer relevant solutions.
    • Collaborate with in-store teams for support when needed.
    • Visit customers’ homes to plan and design kitchens, bedrooms, and other IKEA modular furniture systems.
    • Deliver KPI targets and conversion from appointment to sale.
    • Guide customers through the full journey—from first contact to delivery and installation.


    WE CARE FOR THE PEOPLE

    It takes the diversity of thought, background and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities to join us and feel valued in the workplace.

    Come see the wonderful workday where we create a better everyday life for the many


    RECRUITMENT PROCESS INFORMATION

    Let us know if you require any adjustments to be made during the interview process as soon as possible.

    • Please attach an updated CV and a cover letter with your application so we can get to know you better.
    • Shortlisted candidates will be invited by email to attend a virtual interview for which you will be asked to complete a task and present it.

    Final offers of employment are contingent upon clear results in mandatory background checks. Backgrounds checks are required for all candidates who receive an offer of employment. This role requires:

    • Medical questionnaire
    • Criminal History
    • Driving Records

    We understand not everyone will be selected, but we promise to keep you informed either way.

    We are unable to accept applications via email and encourage you to apply online as soon as possible.

    For any advice or support, email emma.jones4@ingka.ikea.com and I will be happy to help!












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