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Tech & Innovation

Senior Software Engineer - Event Intelligence and Observability Data Analytics

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  • Bengaluru, India
  • IT & Digital Solutions

Job Description

  • Job ID: 331694

  • Date posted: 11/05/2026

    • Why we will love you

    Join us in shaping the future of Event Intelligence at IKEA. Our team is at the heart of Operational Intelligence, supporting every engineering team at IKEA with an Observability solution for operational metrics, centralized logging, and distributed tracing across multiple global data centers and public/private clouds (GCP, Azure, Alicloud, and several smaller regions).

    We are now building the Next Generation Event Intelligence solution - leveraging AI on top of large volumes of Observability data to proactively detect outages and anomalies, trigger recovery automations, and integrate seamlessly with collaboration and ITSM tools such as Slack, JIRA and ServiceNow.

    If you’re excited by the intersection of Data Science, Data Engineering, AI/ML/LLMs and modern Observability, this role is for you.

    What you'll be doing day to day

    As a Senior Software Engineer in Event Intelligence, you will be at the forefront of designing and implementing our AI-powered Event Intelligence platform, focusing on analytics over large volumes of Observability data from IKEA IT platforms and products.

    You will help shape a solution that automatically identifies outages and anomalies and drives actions such as automated recovery workflows and notifications via Slack, JIRA, and ServiceNow incidents - supporting 500+ teams and continuously growing.

    You will act as a key technical leader, driving research and development for the next-generation platform, while collaborating closely with the Observability platform team, Operational Intelligence, and product teams across IKEA.

    WHAT YOU’LL DO
    • Lead the design and implementation of our AI-powered Event Intelligence solution, from architecture to production rollout.
    • Drive research and experimentation with AI/ML/LLM techniques on Observability data, using these tools as a natural everyday companion in your work.
    • Build robust, automated event pipelines that correlate metrics, logs and traces to detect incidents, anomalies and patterns in complex systems.
    • Develop solutions for automated recovery and notification flows, integrating with Slack, JIRA and ServiceNow for incident creation and collaboration.
    • Contribute to and integrate with our open source Observability platform based on the Grafana stack (Grafana, Loki, Tempo, Mimir, OpenTelemetry) and our Splunk IT Service Intelligence platform or similar event analytics solutions.
    • Collaborate within an autonomous, self-organizing team, influencing both architecture and continuous delivery of Event Intelligence capabilities.

    WHAT YOU BRING
    • Strong experience with Event Management - this is a must.
    • 5+ years of professional experience in systems or software engineering.
    • You are inquisitive, innovative, and passionate about learning and sharing knowledge with others.
    • A Data Science and Data Engineering mindset, with proficiency in AI tools and methods.
    • Strong coding skills in Python or Golang, comfortable building production services and data/analytics tooling.
    • Solid expertise in AI/ML/LLM, Data Science and Data Engineering applied to real-world problems.
    • Experience with Observability stacks, ideally including Grafana and OpenTelemetry (or similar tools).
    • Experience with event analytics platforms such as Splunk Enterprise and Splunk ITSI, or similar solutions.
    • Experience integrating with ITSM and service management tools - we integrate with ServiceNow and JIRA, and expect experience in this area.
    • A DevOps & Cloud / SRE mindset, with operational experience on Kubernetes and hybrid infrastructure (GCP, Alicloud).

    About this work area

    • A vibrant, entrepreneurial and innovative environment with a small team of dedicated engineers working on cutting-edge Event Intelligence and Observability solutions.
    • Great development opportunities and a chance to make a significant impact on IKEA’s digital transformation and operational resilience.
    • A culture that cares about healthy, flexible life balance, where you can be yourself and grow - personally and professionally.

    Apply now!

    Studies show that members of underrepresented communities don’t apply for jobs unless they’re 100% “qualified”. If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.

    From: “Why Women Don’t Apply for Jobs Unless They’re 100% Qualified” by Tara Sophia Mohr, August 2014”

    The role is based in Bangalore.

    "In line with our value of togetherness we believe the best way for us to collaborate and co-create is when we meet in the office. This is why we expect you to spend the majority of time in the office."

    We will be interviewing continuously and are looking forward to hearing from you!

    Internal title: Senior Software Engineer

    “In this recruitment there is no relocation support provided by IKEA, hence we are looking for people living in the mentioned location.”

    PLEASE NOTE
    Please respect that due to GDPR we cannot review any applications coming to us in other ways than through our recruitment program. Please submit with your application in English.




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