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Production & Supply chain

Fulfilment Operations Co-worker

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  • Auckland, New Zealand
  • Logistics & Supply Chain

Job Description

  • Job ID: 349738

  • Date posted: 15/06/2026

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people.  
    We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet.  
    We are passionate about home furnishing, creating a positive life at home and sharing our tasty, responsibly sourced kai with the many people across the world - all carried out with a touch of Kiwi manaakitanga.

    What you need to know

    Working at IKEA has its benefits and rewards: 
    • $29.00 base hourly pay rate 
    • 5 weeks of Paid Annual Leave, Parental Leave Pay, and more! 
    • Rosters published 4 weeks in advance. 
    • 15% Co-worker discount 
    • Subsidised meals and complimentary drinks in our Co-worker restaurant 
    • Free uniforms provided 
    • Bonus programme (where eligible) 
    • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers) 
    • Co-worker Loyalty programme (extra contribution to your Kiwisaver where eligible) 
    • 24/7 access to our Employee Assistance Program for health and wellbeing support 

    Additional information: 
    • This role is ​Permanent, Part-time 60-79 hrs/fortnight​ 
    • The work location for this role is our Sylvia Park store.
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts based on trading hours. You also must have the availability to work weekends. 1 full weekend in 4 will be rostered off.
    • The internal job title for this role is Fulfilment Operations Co-worker

    Recruitment process:
    • Shortlisted candidates will complete a short photo screening or video interview. Don’t worry - we all get nervous in front of a camera but even if you feel shy, it’s a great way to meet you!
    • If your application is progressed, you will be required to attend a Group Assessment Centre on 8th July or 9th July 2026.
    • As part of the recruitment process this role requires a pre-employment check for final candidates.

    About this work area

    As a Fulfilment Operations Co-worker your responsibilities will include:
    • Safely and efficiently storing goods, replenishing sales locations, picking, packing, checking, and preparing customer orders for delivery or collection within set KPIs.
    • Using IKEA systems to efficiently manage customer workflow.
    • Supporting all customer enquiries with a friendly, helpful, knowledgeable approach as you pick orders in a retail store environment, and hand out click and collect orders to customers.
    • Actively contributing to the highest possible stock availability by ensuring accurate replenishment, goods storage, picking, checking, hand out, & return flow, and taking responsibility to follow up discrepancies to ensure our customers always have the right information.
    • Ensuring IKEA Standard Operating Procedures (SOPs), rules, and guidelines are followed throughout the process to ensure the safety of both customers and co-workers.
    • Frequent lifting and use of manual handling equipment such as pallet jacks, while working safely alongside forklift operations.
    • Supporting the wider fulfilment operations team with tasks where required with tasks like goods replenishment.



    As a Fulfilment Operations Co-worker you are or have:
    • Strong interest in supply chain and efficient & safe fulfilment operations.
    • A ‘Togetherness’ mindset where you’ll work closely with your team and other departments to secure the best possible outcome for the customers.
    • Collaborative, as well as a high level of autonomy so you can work effectively independently.
    • An energetic approach as you will be on your feet all day, frequently lifting, and using manual handling equipment such as pallet jacks.
    • Strong customer focus and a friendly, service-based approach ensuring we keep the customer in mind no matter what we do.
    • Ability to prioritise tasks and communicate well in a fast-paced environment.
    • Ability to learn and use internal IT systems to manage workflow.
    • A priority on safe work practices and being comfortable with physical work and manual handling, including frequent lifting of flat packed furniture to replenish warehouse locations and fulfil customer orders.




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