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Loyalty Leader (Lower funnel Life cycle/CCM 2.0 Project/2 Years Assignment)

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  • Shanghai, Shanghai, China
  • Salg
  • Fuldtid

Jobbeskrivelse

  • Job-ID: 22196CN

  • Dato for opslag: 08/01/2026

    • WHAT YOU'LL NEED TO HAVE

    • Deep knowledge of 1:1 marketing and CRM
    • Deep knowledge of loyalty programs and concepts
    • Deep knowledge of drivers for customer engagement and customer behaviour in the Retail Market
    • Broad knowledge of digital media channels
    • Broad knowledge of Marketing Technology
    • Broad knowledge of IKEA concept, brand objectives, values and vision
    • Broad knowledge of IKEA tools, processes and cycles
    • Broad knowledge of Group strategies, priorities and business planning process
    • Good knowledge of change management methods and tools as well as stakeholder management
    • Broad knowledge of the IKEA multichannel reality and online customer behaviours
    • Broad knowledge of operational plans and goals as well as follow up on KPIs

    YOUR RESPONSIBILITIES

    • (If a direct report to the Marketing Manager) Act as a member of the Marketing Management team and proactively contribute to marketing plan/output in order to deliver to the common objectives and goals
    • (If role has managerial responsibility) Responsible for leading Customer Engagement co-workers and driving the totality of the IKEA family offer and CRM in the market
    • Develop and implement the country engagement strategy that contributes to the overall marketing objectives, and is aligned with country digital customer framework and global engagement direction
    • Identify and drive the strategic contribution from multiple customer groups (e.g. eCommerce, IKEA Family, IKEA Business) to deliver to business goals
    • Responsible to define local IKEA Family benefits and other loyalty programs/customer clubs (e.g. IKEA Business)
    • Responsible for briefing CRM hub on common content needs for multiple customer groups as well as relevant data compliance needs
    • Responsible for identifying and developing local content to fill gaps in the common CRM customer offerings and journey
    • Responsible for managing local process (including agency partner) for market relevant trigger executions, securing highest standards in data compliance and execution
    • Lead matrix of store based FAMILY co-workers to maximize FAMILY impact in stores with special focus on new member recruitment and member identification
    • Be an active player in driving an open and sharing climate, be a role model of the IKEA values, and contribute to the transformation of IKEA
    • Leverage performance indicators (in cooperation with insights and analytics functions) within commercial and beyond, identifying needs/gaps that need to be closed to achieve business and marketing objectives
    • Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and maximize impact
    • Contribute to the integrated multichannel development through implementing 1:1 marketing in order to contribute to the business goals
    Competence Profile | GL_HR_IKEA_Competence_Profile_template | Page 2
    • Support all initiatives within and outside commercial included in the agreed communication plan (e.g. promote home solar)

    ABOUT THIS WORK AREA

    We deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meeting with the customers. We deliver a multi-channel experience that adds value to the many people and inspires a home furnishing movement.








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