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Product Quality Coordinator

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  • Marsden Park, New South Wales, Australia
  • Quality & Lean
  • Fuldtid

Jobbeskrivelse

  • Job-ID: 322307

  • Dato for opslag: 12/12/2025

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • $30.75 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • Rosters published 4 weeks in advance.
    • 15% Co-worker discount
    • Subsidised meals and complimentary drinks in our Co-worker restaurant
    • Free uniforms provided
    • Free Co-worker parking
    • Bonus programme (where eligible)
    • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
    • 24/7 access to our Employee Assistance Program for health and wellbeing support

    Additional information:
    • This role is Permanent Full time 76 hours/fortnight
    • The Hiring Manager for this role is Dorota Proscinska
    • Applications close Wednesday 23 December
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

    About this work area

    As a Product Quality Coordinator your responsibilities will include, but are not limited to:
    • Ensuring product recovery, quality and compliance processes are upheld to exceed each customer’s expectations.
    • Overseeing the daily operations of the team including, delegating tasks, ensuring staff have clear understanding of the task and deadlines, as well as coordinating breaks.
    • Providing feedback on team performance and troubleshooting and providing solutions where needed.
    • Overseeing product quality and compliance tasks to constantly improve customers’ product quality perception of our products.
    • Working closely with the different functions of the store to ensure that common working routines and processes are followed related to product recovery, quality, and compliance.



    As a Product Quality Coordinator you are and/or have:
    • Passionate about people’s everyday life at home and home furnishing, and you enjoy working in a fast-paced and future-oriented environment.
    • You drive the operational focus and oversee the daily operations of the Product Recovery & Quality department, whilst ensuring co-workers approach their tasks with a strong focus on the customer transaction.
    • You have good attention to detail, are solution focused and have a cost-conscious mindset.
    • Adaptable and energetic, with strong verbal and written communication skills for successful stakeholder management.
    • Friendly and comfortable with connecting and interacting with people.
    • Comfortable with coordinating your team, setting priorities, and delegating responsibility.
    • Able to deliver exceptional customer service and foster an inclusive and positive co-worker experience.
    • Looking to develop and grow within the business.




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