Job-ID: 269280

Dato for opslag: 17/12/2024

Who you are
• The right attitude and behaviour to sell actively and help customers to buy.
• Understanding of customer behaviour.
• Understanding and active use of the Selling the IKEA way and Pricing the IKEA way manuals.
• Sales steering, Sales location management/sales space capacity.
• IKEA product range, including service products.
• Range presentation.
• Knowledge about competitors and your local market.
• Numeracy and computer literacy.
Your responsibilities
• Your working base is the shop floor where you lead by example every day, supporting, challenging and coaching co-workers.
• Together with your team, you focus on putting the customer first in everything you do within the store shop.
• Every customer must have a shopping experience that exceeds his or her expectations.
• You take full responsibility for ensuring your shop is in excellent shape as new and fully stocked, and with the four merchandising basics in place at all times (priced, clean, well assembled and available).
• Together with your shopkeeper, you take responsibility for your department goals and ensure your action plan is in place and communicated clearly to them. You follow up and take action accordingly by using proven solutions and good examples.
• You define your individual contribution and goals for delivering the department plan.
• You are passionate about the IKEA products in your shop. You create a high level of knowledge about the products’ features and benefits and share this with customers and your team.
• You are proactive in finding opportunities and acting on them to maximize sales through understanding customers and the local market and keeping an eye on competition.
• You act quickly on commercial opportunities, changing availability of products (overstock and out of stock) and customer feedback (10 most asked questions).
• You and your team actively sales steer to your department’s top-selling products, prioritized products (e.g. overstock/övertag) and IKEA service products in order to maximize sales and long-term profitability.
• You execute meaningful actions that are based on the outcome of a key performance indicator analysis at shopkeeper level.
• You actively promote the IKEA social and environmental commitment and work with your team to understand how, together, you can contribute to sustainability.
About this work area
We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!