Commercial Operations Specialist, Ikano Retail

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand , Philippines and Mexico – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

To enable sustainable growth, strengthening commercial excellence and ensuring a strong customer focus across our business, we are now looking to fill up the Commercial Operations Specialists within the new commercial organisation covering the following functional areas:

• Selling
• IKEA FOOD
• B2B
• Fulfilment
• Last Mile
• Customer Experience
• Payment

As a Commercial Operations Specialist, you will play a key role in driving commercial excellence across Ikano Retail. Reporting to the Commercial Leader in your assigned area, you will support the execution of commercial strategies, optimise ways of working, and lead continuous improvement initiatives that create value for both customers and the business.

You will work across markets and functions to improve processes, strengthen commercial operational capabilities, and ensure IKEA retail solutions are effectively adopted and utilised.  Your role will help to create seamless customer experiences and enable sustainable business growth across the region.

Your assignment

• Support the respective Commercial Leader in delivering key priorities and developing the commercial agenda across Ikano Retail.
• Drive continuous improvement by identifying opportunities to simplify, improve, and scale ways of working, processes, and retail solutions.
• Act as a key partner and subject matter expect for retail solutions within your function, supporting implementation, improvements, and business adoption
• Drive the growth with impact agenda with IOS and Inter-IKEA
• Support countries on expansion matters when needed with commerciality
• Coordinate and follow up on the implementation of the IKEA Retail Review framework across markets, supporting countries in executing review plans and building a competent and sustainable reviewer community.
• Serve as a trusted partner to country and functional stakeholders, identifying, capturing, and sharing successful practices, promoting collaboration, continuous learning and commercial operational excellence.
• Partner with the Learning & Development team to identify training needs, support capability development, and coordinate training for country teams and store super users to ensure consistent knowledge, competencies, and ways of working across all markets.
• Maintain and develop key functional frameworks, guidelines, SOPs, business requirements, and service agreements to support effective, efficient and aligned ways of working.
• Collaborate closely with Commercial Operations Specialists across all functional areas to ensure consistency, synergies, and alignment of commercial processes, solutions, and ways of working throughout Ikano Retail.

Your profile

You are curious by nature, an early adopter eager to learn, and motivated by finding smarter ways of working. You thrive in a dynamic environment and inspire others to embrace change and continuous improvement that customer experience, commercial performance, and operational efficiency.

You bring:

• Commercial acumen, Curious, analytical mindset with the ability to drive solutions quickly
• Strong understanding of retail operations and customer journeys, with prior experience working at the store level being an advantage.
• Deep knowledge of IKEA concept commitments & mandatories and how these should be executed on the shop floor
• Good knowledge of processes, systems, and ways of working, and an interest in continuously improving them.
• Experience in supporting learning, perform learning need analysis, coaching, facilitating training to different audience groups.
• Strong communication skills, with the ability to engage, influence, and collaborate with stakeholders across countries and functions.
• The ability to lead and support change initiatives, helping teams adopt new ways of working and build long-term capabilities.
• Capable in working with various retail systems to support business performance and operational excellence.

Please apply by 9th September 2026.

Interviews will run in parallel with the application period.  There may be preferred candidates for this role.

This vacancy is open to Ikano Retail co-workers only, with the role potentially based in all the operating markets within Ikano Retail.